Some people believe that we should forget about quality, its an old-fashioned idea; concentrate instead on innovation.

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Some people believe that we should “forget about quality, it’s an old-fashioned idea; concentrate instead on innovation.” What is your viewpoint? Is quality now a commodity?

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Management Meeting And Exceeding Customer Expectations

ISBN: 115052

9th Edition

Authors: Warren R.Plunkett , Raymond F.Attner , Gemmy S.Allen

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