The balanced scorecard was originally developed by Arthur M. Schneiderman at Analog Devices. Visit his Web site,

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The balanced scorecard was originally developed by Arthur M. Schneiderman at Analog Devices. Visit his Web site, www.schneiderman.com, and read the articles to answer the following questions:
a. How was the first balanced scorecard developed?
b. What steps should an organization follow to build a good balanced scorecard?
c. Why do balanced scorecards fail?

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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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