The Chattanooga Furniture store gets an average of 50 customers per shift. Marilyn Helms, the manager, wants

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The Chattanooga Furniture store gets an average of 50 customers per shift. Marilyn Helms, the manager, wants to calculate whether she should hire 1, 2, 3, or 4 salespeople. She has determined that average waiting times will be 7 minutes with one sales-person, 4 minutes with two salespeople, 3 minutes with three sales-people, and 2 minutes with four salespeople. She has estimated the cost per minute that customers wait at $1. The cost per salesperson per shift (including fringe benefits) is $70.
How many salespeople should be hired?

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Operations management

ISBN: 978-0132163927

10th edition

Authors: Jay Heizer, Barry Render

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