The following are possible performance measures of internal processes: 1. Cost of replacement parts 2. Lead time

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The following are possible performance measures of internal processes:

1. Cost of replacement parts

2. Lead time (order to delivery)

3. Lead time (idea to working model)

4. Product returns per million

5. Payback on R&D costs

6. Percentage of sales from new products

7. Production defects per million

8. Repair cycle time

9. Cost of warranty repairs

Identify the type of performance measure (cost, quality, or time) and the related process (innovation, operations, or service-after-sale) for each of these measures.

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Accounting concepts and applications

ISBN: 978-0538745482

11th Edition

Authors: Albrecht Stice, Stice Swain

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Question Posted: Dec 28, 2011 05:10 AM

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The following are possible performance measures of internal processes: 1. Cost of replacement parts 2. Lead time

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Type of Measure Type of Process 1 Cost of replacement parts Cost Serviceaft...View the full answer

Accounting concepts and applications

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