This case describes the use of experiential and informal mobile technology by a trade association that focuses on the delivery of drinking water to residents and businesses. Apprenticeship 3.0 delivers a series of learning modules to employees and tracks their progress.
1. How did the Water Quality Association's use of technology help enhance how employees acquired important work competencies? Can you think of any other mobile technology applications that might be used to enhance WQA's learning activities?
2. What is your opinion of Apprenticeship 3.0? Is it an approach that you would consider using as an HR manager, or does it need further development?