This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case,

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This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)

1. Discuss how these hotels are using a strategic and performance consulting approach to developing training efforts.

2. Identify how the effectiveness of Ritz-Carlton's Mystique program might be measured several years later.

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Human Resource Management

ISBN: 1117

15th Edition

Authors: Robert Mathis, John Jackson, Sean Valentine, Patricia Meglich

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Question Posted: Nov 28, 2016 09:34 AM

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This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case,

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1 The framework for developing a strategic training plan contains four major stages x strategizing planning organizing and justifying The primary focu...View the full answer

Human Resource Management

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