This case illustrates the process of performance support that employees use to improve their job performance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)

1. The case introduces a rather complex information-based approach to encourage learning on the job. How is this approach different from traditional training? Are there any similarities?

2. How would you implement a Performance Support system?

3. What are the challenges and opportunities associated with a Performance Support informational network with regard to individual learning?