What is a net promoter score, and how is it calculated? Why is the net promoter score
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A metric used to assess how well differentiated a product or service is It is ba...View the full answer
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Saikumar Ramagiri
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Related Book For
Strategic Management Concepts and Cases
ISBN: 978-1118976586
1st edition
Authors: Jeffrey H. Dyer, Paul Godfrey, Robert Jensen, David Bryce
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