What is a net promoter score, and how is it calculated? Why is the net promoter score

Question:

What is a "net promoter score," and how is it calculated? Why is the net promoter score a useful indicator of how successful a company is at differentiating its product?
Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Strategic Management Concepts and Cases

ISBN: 978-1118976586

1st edition

Authors: Jeffrey H. Dyer, Paul Godfrey, Robert Jensen, David Bryce

Question Posted: