When you read this email, youll know that it was sent in anger. (This is adapted from
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First, discuss the issues in class. What went wrong? How would the audience (university employees) likely have reacted to this message? What was the intended communication objective? Did it likely achieve that objective?
Next, revise the message. The request is legitimate, but the approach and tone are not. Also consider the timing. How much time will people need to file or delete messages from their inboxes (probably more than one day)?
Finally, compare your version with two others in class. How do they differ? What are the best parts of each version?
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Related Book For
Business Communication In Person, In Print, Online
ISBN: 978-1111533168
8th edition
Authors: Amy Newman, Scot Ober
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