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organizational behavior
Questions and Answers of
Organizational Behavior
In strategic management, the discipline of organizational behavior is most essential in terms of ____________. (a) developing strategies (b) clarifying mission statements(c) implementing strategies
According to the Organizational Culture Inventory (OCI), an organization in which members are encouraged to work together in ways that meet higher-order human needs is classified as having a
Which word best describes an organizational culture that embraces multiculturalism and in which workforce diversity is highly valued? (a) inclusion (b) effectiveness(c) dynamism (d) predictability
The management function of ____________ is concerned with creating enthusiasm for hard work among organizational members. (a) planning (b) motivating (c) controlling (d) leading
In the management process, ____________ is concerned with measuring performance results and taking action to improve future performance. (a) disciplining(b) organizing (c) leading (d) controlling
Among Mintzberg’s 10 managerial roles, acting as a figurehead and liaison are examples of ____________ roles. (a) interpersonal (b) informational (c) decisional(d) conceptual
According to current views of managerial work, it is highly unlikely that an effective manager will ____________. (a) engage in extensive networking (b) have good interpersonal skills (c) spend a lot
When a manager moves upward in responsibility, Katz suggests that ____________ skills decrease in importance and ____________ skills increase in importance.(a) human, conceptual (b) conceptual,
A person with high emotional intelligence would be strong in ____________, the ability to think before acting and to control disruptive impulses. (a) motivation(b) perseverance (c) self-regulation
Which statement about learning is not correct? (a) Learning is a change in behavior that results from experience. (b) People learn; organizations do not. (c) Experiential learning is common in OB
What are the key characteristics of OB as a scientific discipline?
Carla, a college junior, is participating in a special “elementary education outreach” project in her local community. Along with other students from the business school, she is going to spend
Values in the United States ____________. (a) are largely unchanged across time(b) have moved away from earlier values (c) are virtually the same as attitudes(d) tend not to be shared within cultures
Values are ____________. (a) similar to personality variables (b) used in place of abilities (c) related to aptitudes (d) similar to attitudes
____________ is the study of how people in different cultures use persistence, the ordering of relationships, thrift, sense of shame, personal steadiness, reciprocity, protection of “face,” and
One would expect to find respect for authority and acceptance of status differences in cultures with high ____________. (a) power distance (b) individualism (c) uncertainty avoidance (d)
Asian countries such as Japan and China are described on Hofstede’s dimensions of national culture as generally high in ____________. (a) uncertainty avoidance(b) short-term orientation (c)
Personality dynamics is represented by ____________. (a) self-esteem and selfefficacy (b) Type A/Type B orientation (c) self-monitoring (d) Machiavellianism
Task demands and ethical dilemmas are examples of ____________ stressors, while a Type A personality is a ____________ stressor. (a) work-related; personal(b) work-related; nonwork (c) nonpersonal;
Stress that comes from not knowing or understanding what you are expected to do is caused by the stressor of ____________. (a) role conflict (b) task demands(c) interpersonal problems (d) role
Which is an example of stress management by using the personal wellness strategy?(a) role negotiation (b) empowerment (c) regular physical exercise (d) flexible hours
In the United States, Canada, the European Union, and much of the rest of the world, the workforce is ____________. (a) becoming more homogeneous (b) more highly motivated than before (c) becoming
Stereotyping occurs when one thinks of an individual ____________. (a) as different from others in a given group (b) as possessing characteristics commonly associated with members of a given group
Managing diversity and affirmative action are ____________. (a) similar terms for the same thing (b) both mandated by law (c) different but complementary (d) becoming less and less important
Demographic differences ____________. (a) are especially valuable in selecting workers (b) are based on aptitudes and abilities (c) are the background variables that help shape who a person becomes
How do power-distance values affect management practices across cultures?
How might stress influence individual performance?
Your boss is trying to figure out how to get the kinds of people she needs for her organization to do well, while at the same time dealing appropriately with an increasing number of nonwhite workers.
What are emotions and moods?
How do emotions and moods influence behavior in organizations?
What are attitudes?
What is job satisfaction and what are its implications?
In terms of individual psychology, a/an ____________ represents a rather intense but short-lived feeling about a person or a situation, while a/an ____________ describes a more generalized positive
When someone is feeling anger toward something that a co-worker did she is experiencing a/an ____________, but when someone is just “having a bad day overall”he is experiencing a/an ____________.
Emotions and moods as personal affects are known to influence ____________.(a) attitudes (b) ability (c) aptitude (d) intelligence
In contrast to self-conscious emotions, social emotions such as pity or envy are based on ____________. (a) information from external sources (b) feelings of guilt or pride (c) information from
The ____________ component of an attitude is what indicates a person’s belief about something, while the ____________ component indicates a specific positive or negative feeling about it. (a)
The term used to describe the discomfort someone feels when his or her behavior is inconsistent with an expressed attitude is ____________. (a) alienation (b) cognitive dissonance (c) job
Affective Events Theory shows how one’s emotional reactions to work events, environment, and personal predispositions can influence ____________. (a) job satisfaction and performance (b) emotional
Deep acting involves ____________ and is linked with the concept of emotional labor. (a) trying to modify your true inner feelings based on display rules(b) appraisal and recognition of emotions in
When an airline flight attendant engages in self-regulation to display organizationally desired emotions during his interactions with passengers, this is an example of ____________. (a) emotional
A person who is always willing to volunteer for extra work or to help someone else with their work or to contribute personal time to support an organizational social event can be said to be high in
Job satisfaction is known from research to be a reasonable predictor of ____________.(a) Type A personality (b) emotional intelligence (c) cognitive dissonance (d) absenteeism
Which statement about employee engagement is most correct? (a) OB researchers are showing little interest in the topic. (b) It can be increased by letting workers know their opinions count. (c) Only
When employers are asked to describe the job satisfactions of their employees and the implications, they often ____________. (a) overestimate job satisfaction (b) underestimate job satisfaction (c)
The best conclusion about job satisfaction in today’s workforce is probably that ____________. (a) It isn’t an important issue for managers to consider. (b) The only real concern is pay. (c) Most
Which statement about the job satisfaction–job performance relationship is most true based on research? (a) A happy worker will be a productive worker. (b) A productive worker will be a happy
What are the major differences between emotions and moods as personal affects?
Compare and contrast the positive and negative aspects of both anger and empathy as common emotions that people may display at work.
List five components of job satisfaction and briefly discuss their importance.
Why is cognitive dissonance an important concept for managers to understand?
Your boss has a sign posted in her office: “A satisfied worker is a productive worker.” In a half-joking and half-serious way she points to it and says, “You are fresh out of college, am I
This case study is based on the experiences of Angelica Garza, a woman of Mexican-American heritage who worked for 10 years in the Human Resource (HR) function of a multinational medical products
McCoy’s Building Supply Centers of San Marcos, Texas, have been in continuous successful operation for almost 70 years in an increasingly competitive retail business. McCoy’s is one of the
MagRec, Incorporated was started in the late 1960s by Mr. Leed, a brilliant engineer (he has several engineering patents), who was a group manager at Fairchild Republic. The company’s product was
Mary Jones was in her senior year at Central University and interviewing for jobs. Mary was in the top 1 percent of her class, active in numerous extracurricular activities, and was highly respected
Headquartered in Chicago, Amoco, formerly Standard Oil of Indiana, began as a sleepy Midwestern U.S. refining company. Historically, Amoco has had a largely domestic focus in its human resources
Telecommuting is defined as work done at home or in a remote location using technology as the link. Approximately 7.6 million people currently telecommute. The decision whether to allow employees to
When asked to name the fastest growing American team sport, most people respond with basketball, baseball, football, or soccer. However, that distinction, based on total spectator audience, goes to
First Community Financial is a small business lender that specializes in asset-based lending and factoring for a primarily small-business clientele. First Community’s business is generated by
With more than 500 business and political leaders in attendance from across the state of Arizona, CEO Carmen Bermudez of Mission Management and Trust accepted the prestigious ATHENA Award. The
Motorola Inc., world famous for its Six Sigma quality control program, was an early success story in the computer/electronics age. Motorola moved from being a decentralized but integrated, narrowly
Although computers have been around for decades, only in the 1990s has their full application potential been realized by companies around the world. Leading the way are internationally recognized
Effective September 25, 1990, the management of the General Motors (GM) Parma, Ohio, stamping plant finalized another three-year local agreement with the United Auto Workers’ Union (UAW), Local
“ How’s it going down there?” barked the big walrus from his perch on the highest rock near the shore. He waited for the good word. Down below, the smaller walruses conferred hastily among
With brand names like Tylenol, Band-Aid brands, Neutrogena skin products, and Reach toothbrushes, Johnson and Johnson (J&J) represents the world’s largest and most comprehensive manufacturer of
As one of the major air carriers in the United States, American Airlines conducts thousands of flights daily. After years of operations under Chairman Robert Crandall, Donald Carty took over in May
When the new president at Mid-West U took over, it was only a short time before the incumbent vice president announced his resignation. Unfortunately, there was no one waiting in the wings, and a
Identify and describe the drivers of change.
Explain the components of Roethlisberger’s X model.
Explain the concept of Lewin’s change model.
Identify and explain the various barriers to change.
Describe the steps used by managers in the change process.
Discuss why the size of a group is important to performance.
Explain the different broad categories of groups.
Explain the five stages of group development.
Discuss the factors that may hinder the effectiveness of a group decision-making process.
Explain the seven stages of group decision making.
Describe the various methods for group decision making.
Describe the various types of teams that are used in today’s organizations.
Explain the difference between a traditional work team and a self-managing work team.
Explain the difference between a working group and a high-performing team.
Discuss the various organizational barriers to team effectiveness.
Are there other characteristics of a successful team that can be added to Biech’s list?
Identify and discuss the various characteristics of OD.
Describe the unique features of OD that differentiate it from other change initiatives.
How would you describe the role of the OD professional? What skills are necessary for an OD practitioner?
Explain the various components of the Action Research Model.
Identify and explain the steps necessary in the OD process.
Why is data collection so important to the OD process?
Identify and explain the various interventions used in the OD process.
What is appreciative inquiry, and how is it used in the OD process?
Define the study of group dynamics and discuss why it is important to today’s managers.
Describe the four characteristics that define a group and provide examples of nongroups and groups.
Explain what is meant by “group interaction.”
Explain the importance of the various roles that members assume in groups.
Discuss why conformity can inhibit a group’s performance.
Define the term “stress” and explain the difference between eustress and distress.
Discuss the various components of the process model of stress and coping.
Discuss the negative effects of distress from both an organizational perspective and an individual perspective.
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