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organizational behavior
Questions and Answers of
Organizational Behavior
Why is cross-cultural communication important to today’s health services organizations?
Cindy has been employed by Memorial Health System for the past 25 years, working her way up the organization’s hierarchy. She started working for the organization as a medical coder after obtaining
Jennifer Smith, RN, has worked at St. Joe’s Medical Center for the past 5 years as an operating room nurse.She enjoys her work and the interaction it provides with patients, physicians, and
Robin Williams sat at her desk, going through her mail, and asked herself the same question she had asked herself a hundred times before: “Why don’t I just quit?” Robin thought, “I don’t
When Karen Lewis was promoted to office manager for Dr. Green’s orthopedic practice, she was thrilled.She had worked for Dr. Green for almost 6 years and considered the office her home away from
Sarah Goodman, senior manager of network development for Holy Managed Care Company, looked over her calendar for the day and sighed deeply. It seemed as if there would be no time at all to work on
Jane Couch is the director of nursing for a 400-bed nonprofit hospital in the Southwest. Susan Smith joined the hospital as a staff nurse 3 years ago after relocating from the Northeast. She is 30
Although cash bonuses can improve physician executive job performance, money isn’t too helpful when it comes to improving job satisfaction, a recent survey found.According to the survey of
A small group of nurses at a large community hospital were unhappy about their work environment and met daily during lunch to discuss the situation. A recent change in the hospital’s senior
Define motivation.
Connect the five tiers of Maslow’s Hierarchy of Needs to the workplace.
Discuss how Alderfer’s ERG Theory satisfied the criticisms of Maslow’s Hierarchy of Needs.
Explain Herzberg’s Two-Factor Theory as it relates to job design.
Explain the various components of Hackman and Oldham’s Job Characteristics Model.
Discuss McClelland’s Three-Needs Theory as it relates to a manager’s success in the workplace.
Discuss the relationship between the various content theories of motivation.
Before acquiring Unicru, Kronos had specialized in other segments of the human resources technology field, such as time-and-attendance applications and payroll systems.127 Its other products are
Individually, complete the Big Five measure found in the OB Assessments box in the chapter.
Write your scores on a small white piece of paper, in the following format: C= A= N= O= E= . Try to disguise your handwriting to make it as plain and generic as possible. Fold your piece of paper so
In your group, mix up the pieces of paper. Begin by having one group member choose a piece of paper, reading the CANOE scores aloud. The group should then try to come to consensus on which member the
Moving clockwise, the next group member should choose one of the remaining pieces of paper, continuing as before. The process repeats until all the pieces of paper have been assigned to a member.
Group members should then announce whether the piece of paper assigned to them was in fact their set of scores. If the assignment was incorrect, they should find their actual piece of paper and
Class discussion (whether in groups or as a class) should center on the following topics: How accurate were the guesses? Were the guesses more accurate in groups that knew one another well than in
Although programming skills may be a necessary prerequisite for employment at Microsoft, clearly they’re not enough to get you hired. Microsoft’s success in the computer software industry depends
Think about situations in which you’ve experienced each of the following four emotions:• Joy• Anxiety• Sadness• Anger
In writing or in discussion with your group, answer the following questions about each situation:a. What, exactly, triggered your emotion in this situation?b. What impact did your emotions have on
Compare your responses with the responses of your fellow group members. As a group, answer the following questions:a. What emotional triggers do you share? In what ways are your emotional triggers
Use the OB Assessments for Chapter 4 to calculate the Satisfaction Potential Score(SPS) for the following four jobs:a. A third-grade public school teacher.b. A standup comedian.c. A computer
Which job has the highest SPS? Which core job characteristics best explain why some jobs have high scores and other jobs have low scores? Write down the scores for the four jobs in an Excel file on
Class discussion (whether in groups or as a class) should center on two questions.First, is the job that scored the highest really the one that would be the most enjoyable on a day-in, day-out basis?
Companies spend significant resources on practices that help their employees cope with stress so that they can be healthy and productive. In fact, approximately 40 percent of all large companies in
One method of managing stress is finding a way to reduce the hindrance stressorsencountered on the job. In your group, describe the hindrance stressors that you currentlyare experiencing. Each
Another method of managing stress is to improve work–life balance. The circlebelow represents how “waking hours” are divided among five types of activities:school, work, personal relaxation,
A third method of managing stress is improving hardiness—a sort of mental andphysical health that can act as a buffer, preventing stress from resulting in strain.The table below lists a number of
Class discussion (whether in groups or as a class) should center on two issues. First,many of the stress-managing factors, especially in Steps 2 and 3, take up precioustime. Does this make them an
The opportunity for promotion is one of the primary motivators at Enterprise. Stephen Cullen, an assistant manager in Fort Pierce, Florida, notes, “Everyone here looks at you as future management
Going around the group from member to member, generate a list of 10 conceivable reasons why Pat may be earning more than Chris. Remember, the reasons can be legal or illegal, wise or unwise.
Consider whether the theories discussed in the chapter—expectancy theory, goal setting theory, equity theory, and psychological empowerment—are relevant to the list of reasons you’ve generated.
Elect a group member to write the group’s 10 reasons on the board. Then indicate which theories are relevant to the various reasons by writing one or more of the following abbreviations next to a
Class discussion (whether in groups or as a class) should center on which theories seem most relevant to the potential reasons for the pay differences between Chris and Pat. Are there some potential
Hannah Jones serves as Nike’s vice president of corporate social responsibility, overseeing a 135-person team and reporting directly to CEO Mark Parker.131 Jones’s team is charged with weaving
Read the following scenario:Alex Grant recently graduated from college and is excited to be starting his first job as a store manager for The Grocery Cart, a large supermarket chain. The company has
As a manager, what steps should Alex take to reduce employee theft? Come up with a list of three ideas. Elect a group member to write the group’s three ideas on the board or on a transparency.
Now read the following scenario:When Alex arrived for his first day of work in his new store, he saw that Drew was in the process of terminating an employee (Rudy Johnson) who had been caught
Do these events give you any additional insights into how to decrease employee theft in this store? If so, elect a group member to write an additional one or two reasons in your spot on the board or
Class discussion (whether in groups or as a class) should center on whether the theft that’s occurring at The Grocery Cart reveals a problem of moral awareness, moral judgment, or moral intent. In
One of the major factors behind the push for knowledge sharing in companies is the large group of older workers in the baby boom generation who will soon be retiring and taking their tacit knowledge
Can you think of other retail businesses that, like the Apple Store, seem to do an effective job with customer service? If you managed a franchise for one of those businesses, which organizational
Apple’s hiring strategy for its retail stores was summarized this way by a journalist who worked part-time at one of the locations: “The company was not looking for great salespeople using
Consider the theory diagram shown below. It explains why two “independent variables” (the quality of a movie’s script and the fame of its stars) affect a“dependent variable” (how much the
Now build your own theory diagram about organizational behavior. In your groups, choose one of the following four topics to use as your dependent variable:• Job Satisfaction: The pleasurable
Each group should present its theory diagram to the class. Do the predicted relationships make sense? Should anything be dropped? Should anything be added?
Now compare the theory diagram you created with the diagrams in the textbook (Figure 4-7 for Job Satisfaction, Figure 5-3 for Strain, Figure 6-7 for Motivation, and Figure 7-7 for Trust in
As we discussed in the chapter opening, the Results Only Work Environment, or ROWE, gives Best Buy employees at corporate headquarters the freedom to determine where and when they do their work and
Conduct a job analysis for a restaurant server. Begin by drawing a circle like the one below. Use that circle to summarize the major job dimensions of a restaurant server.For example, one job
Take a look at the resulting list. Did you come up with any behaviors that would be described as “citizenship behaviors”? If you didn’t include any in your list, does that mean that citizenship
Take another look at your list. Did you come up with any behaviors that would be described as “counterproductive behaviors”? If you didn’t include any, does that mean that counterproductive
Class discussion (whether in groups or as a class) should center on how a restaurant owner or manager might use the resulting list to evaluate the performance of restaurant servers. How could this
You might think that Accenture’s primary concern is losing its people to other top consulting firms. In fact, Accenture actually loses most of its consultants to its very own clients.106 A
Individually read the following three scenarios: the annoying boss, the boring job, and pay and seniority. For each scenario, write down two specific behaviors in which you would likely engage in
In groups, compare and contrast your likely responses to the three scenarios. Come to a consensus on the two most likely responses for the group as a whole. Elect one group member to write the two
Class discussion (whether in groups or as a class) should center on where the likely responses fit into the exit–voice–loyalty–neglect framework. What personal and situational factors would
When a company promotes “a little weirdness,”109 it becomes important to hire people who will be satisfied in that sort of environment. Zappos does so by focusing on positive people during its
What are some of the major challenges facing today’s and tomorrow’s health care organizations and health care managers? Why?
Why did the Hawthorne Studies have an impact on the study of organizational behavior?
Why did McGregor’s Theory X and Theory Y have an impact on the study of organizational behavior?
Discuss the difference between organizational behavior, organization theory, organizational development, and human resources management
Discuss what the terms “diversity,” “equity,” and “inclusion” mean.
What are the differences between diversity, equity, and inclusion?
Describe a situation that is diverse but not equitable or inclusive.
Describe a situation that is diverse and equitable but not inclusive.
Explain the meaning of cultural competency.
Why do health care organizations need to have a diverse workforce?
Define attitudes and provide examples.
List and describe ways in which attitudes can be changed.
What is the difference between the halo effect and the horn effect?
Define the four stages of the perception process.
What is the difference between contrast effect and projection?
What is the difference between the Pygmalion effect and the Galatea effect?
Consider for a moment how you might respond to changes within your class. How would you respond to a professor who started out very directive and demanding but later loosened up?
Leymah Gbowee had a relatively pleasant childhood growing up in Liberia, Africa and was looking forward to her first year in a university. Then, a civil war started and threw her country into chaos
Which of the Canlis brothers leadership behaviors seem to be sustainable leader behaviors?
Consider the best boss for whom you have worked. Which characteristics define his or her leadership? Are these characteristics predominantly traits or behaviors?
Do you think expecting high standards is inconsistent with being a servant leader?
How might not hiring people who don’t fit with the organization’s culture be an act of service?
Identify a strength of a leader you know. When could this strength also be a weakness? Is this an example of contingencies in leadership?
Which contingency theory best explains your experience as a follower or employee?
What do you see as the main differences between the four conventional leadership styles (directing, coaching, supporting, and delegating) and the four sustainable leadership styles (enabling,
Pick a particular job, like Tax Accountant, and ask students to think of the first word that comes to mind when they think of what it would be like to do that job.Using a software program such as Top
Keeping job designs up-to-date can be a time-consuming and laborious task. If someone you are managing asked you to explain why the job design process is necessary, what would you say?
Would you accept a lower salary if the organization offering it emphasized environmental sensitivity in its products and services? If so, how much lower, and why?
Which type of employment contract is more motivating to you: The “new” (conventional) contract, based on shortterm exchanges, or the “old” (sustainable) contract, which encouraged long-term
What aspects of a mission would be motivating to you?
For many years, the people in Bangladesh and their crops suffered due to difficulties accessing water. Most villagers drank water from hand-dug wells or ponds that were shared with bathing cows and
How do you generally react to change? Why do you think people resist change? What can be done to minimize resistance and increase commitment?
Many organizations talk about the need to be collaborative and work as a team. What changes would be necessary in an organization’s human resources systems to reinforce teamwork?
How would you respond to a professor who was initially very inclusive and encouraging but later became more demanding?
What are the activities or interests that take up most of your time?
Do you know of other people who experienced failure but moved on to greater success?
Have you invented better ways to do what you love doing?
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