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organizational behavior
Questions and Answers of
Organizational Behavior
Consider for a moment how you might respond to changes within your class. How would you respond to a professor who started out very directive and demanding but later loosened up?
Leymah Gbowee had a relatively pleasant childhood growing up in Liberia, Africa and was looking forward to her first year in a university. Then, a civil war started and threw her country into chaos
Which of the Canlis brothers leadership behaviors seem to be sustainable leader behaviors?
Consider the best boss for whom you have worked. Which characteristics define his or her leadership? Are these characteristics predominantly traits or behaviors?
Do you think expecting high standards is inconsistent with being a servant leader?
How might not hiring people who don’t fit with the organization’s culture be an act of service?
Identify a strength of a leader you know. When could this strength also be a weakness? Is this an example of contingencies in leadership?
Which contingency theory best explains your experience as a follower or employee?
What do you see as the main differences between the four conventional leadership styles (directing, coaching, supporting, and delegating) and the four sustainable leadership styles (enabling,
Pick a particular job, like Tax Accountant, and ask students to think of the first word that comes to mind when they think of what it would be like to do that job.Using a software program such as Top
Keeping job designs up-to-date can be a time-consuming and laborious task. If someone you are managing asked you to explain why the job design process is necessary, what would you say?
Would you accept a lower salary if the organization offering it emphasized environmental sensitivity in its products and services? If so, how much lower, and why?
Which type of employment contract is more motivating to you: The “new” (conventional) contract, based on shortterm exchanges, or the “old” (sustainable) contract, which encouraged long-term
What aspects of a mission would be motivating to you?
For many years, the people in Bangladesh and their crops suffered due to difficulties accessing water. Most villagers drank water from hand-dug wells or ponds that were shared with bathing cows and
How do you generally react to change? Why do you think people resist change? What can be done to minimize resistance and increase commitment?
Many organizations talk about the need to be collaborative and work as a team. What changes would be necessary in an organization’s human resources systems to reinforce teamwork?
How would you respond to a professor who was initially very inclusive and encouraging but later became more demanding?
What are the activities or interests that take up most of your time?
Do you know of other people who experienced failure but moved on to greater success?
Have you invented better ways to do what you love doing?
What can you learn from failures you have experienced?
How often do you talk with your friends or family about ideas for starting a new venture? Where do your ideas come from?
Are there any ideas or practices from these hobbies that could be the seed of entrepreneurial opportunity?
What personal characteristics are important in making the best of difficult circumstances?
How are you different from the entrepreneurs in this chapter who also had good ideas and put them into practice? How are you similar? Which do you think is more important for entrepreneurial
Do you think most leaders have a fixed, “one-sizefits - all” leadership style, or are they flexible as appropriate to the situation? Give examples to support your view.
Does the Chick-fil-A work environment seem any different than other fast-food restaurants? If so, how?
Why is providing feedback on team performance important to teams?
If you were asked to be one of the original members of the Mindstorms team, what would excite you about it? What would keep you up at night in the initial stage of the team’s development?
Why do you think LEGO managers supported the TechToy team more than the Mindstorms team?
Reflect back on your experiences in a school team. In what ways did your team experience the stages of development described in this chapter? In what ways did your experience differ?
Suppose you are asked to head up a problem-solving team. Identify and explain information-sharing techniques that will reduce the likelihood of groupthink and improve the team’s decision making.
How do you typically respond to free riders in teams? Do the perceived causes of free riding influence your response?
Have you ever been on a team with a consistent contributor? What effect did that person have on the rest of the members? Was he or she treated like a “sucker”?
Explain your experience of having team members evaluate your performance. If you have no experience in this area, how do you think you would respond to team members giving and receiving feedback that
The ability of managers and other organizational members to create, maintain, and lead teams is essential to maximizing the performance of an organization in the rapidly changing environment most
Without giving specifc examples, how often have you sent an impulsive message that you regretted later?
How frequently do you check your email or texts? Do you do so at work or in class?
Do you think this has a negative in influence on your job or the classroom?
Think of a time when you experienced “collective decoding”— that is, when your own understanding of a message was enhanced because you were interpreting it with others. Was the sender of the
What was your first impression of the class you are currently in? Did it change as the course developed?
What are the basic assumptions or core values demonstrated by the instructor? Are they different from the class members?
How does the culture of this class contribute to your performance and/or learning?
Do you have any suggestions for how to improve the culture of this class? Be specific. Your instructor may want to know.
The less visible elements of organizational culture include its shared assumptions and values. Describe how members become aware of these. Do you think these invisible aspects are managed
If you treat others with dignity, will that change the amount of power you have? If so, how? Do you think any change in power would depend, in part, on your position in the organizational hierarchy?
Consider companies like Ultimate Software and HubSpot featured in this chapter. Should employees be trusted to use the company’s expense account to take people out for lunch without getting prior
An increasing number of companies are adding the position of a Chief Sustainability Officer (CSO) to their organizational structure. Organizations that indicate that sustainability contributes to
What sort of organizational type best describes the management of Disney theme parks as profiled in the opening case? Do you think there is a better way to manage a “smile factory”? Explain.
The basic typologies presented in this chapter have proven helpful to both scholars and practitioners, and yet they are also acknowledged to be an over-simplification of reality. Can you think of
When it comes to designing courses and assigning grades, many students have grown accustomed to, and have developed a preference for, a mechanistic structure. For example, students want to know ahead
Why do you think asking janitorial staff to state their dreams is motivational?
What is a motivation theory that seems to explain the reduction in turnover and improved productivity of JANCOA employees?
Do you think the Dream Manager program would work at other organizations? Why or why not?
Maslow’s hierarchy of needs theory is a well-known theory. What about it do you think fits with your motivational experiences? What does not?
Goal setting is a well-established means to improve performance. What is your experience with goal setting? When did it work or not work well?
Many organizational leaders have been accused of abusing power in organizations. How can you make use of power without abusing it?
This activity is an adaptation of an activity used in early research on the need for achievement. You can do this activity as a class or pick a handful of participants. The activity involves trying
Consider a start-up you are familiar with, or one you would like to pursue. Identify its key “make or buy” decisions. Use the four-step decision-making process to describe how you would make that
How is the four-step decision-making process different in start-up versus ongoing organizations? For example, compare decision-making in a company like Boeing (opening case) versus Tall Grass Prairie
What advice do you have for students in your class who, like middle managers in the chapter opening case, experience the pressure of prioritizing financial concerns over other considerations in
Explain how you decided which post-secondary school to attend or which major to choose. Did your decision-making process follow the four-step process described in the chapter? Which steps were most
From what you know about the business discipline you have chosen as your “major” (e.g., marketing, accounting, finance), what are the most common criteria used in decision making by practitioners
Product recalls are common, unfortunately. In addition to poor decisions that create the faulty product in the first place, there is the decision as to whether to admit the mistake and recall the
In what ways did Paul Meyer demonstrate behaving authentically in his life and businesses?
Why might it have been difficult for him to be authentic?
What aspects of self-leadership are evident in Paul Meyer’s life? How did self-leadership contribute to success in his businesses?
What do you find most compelling about Paul Meyer’s life story?
Who do you know that you would consider to be an authentic leader? What has he/she done to earn your respect?
What are the main barriers to you growing in self-awareness? How to act toward others to ensure you receive appropriate feedback?
Describe each of the practices associated with living intentionally and describe situations in which you have practiced each. What specific practices do you need to more consistently practice to help
Why is acting creatively important for you? Are there any organizational practices that you can apply to yourself that may enhance your creative behavior?
Divide the class into two sides and have one argument in support of the following quote and another argument against it. “In the long run, we shape our lives, and we shape ourselves. The process
From what you’ve learned about Tata Group, what characteristics might limit organizational politics?
How would you describe the quality of relationships Tata Group has with its stakeholders?
What specific behaviors contribute to their quality of relationships?
What are some unique relationship challenges in India?
How is Tata Group addressing those challenges?
Have you worked in an organization where politics was prevalent? How did it affect behavior? What do you think caused it?
Trust can be earned. Which of the main factors influencing trust—competence, character, and goodwill—do you think is most important to earning and maintaining trust?
What are the main components of successful integrative negotiation? How do these differ from a distributive bargaining approach?
The chapter mentioned that culture can affect conflict styles. What might be other factors that influence conflict styles?
Rick Douglas is the sales manager for the industrial products division of Norton Manufacturing. He has held this position for nearly two years. Most orders from clients are for the standard version
In your experience, are behaviors that characterize successful male leaders the same as those of successful female leaders?
Are there differences?
How has the gender makeup of the management teams you have worked for shaped the work environment?
Who is in your network and how are they helping you develop your career?
If you have visited another country, cultural values can help explain your experiences in that culture. To explore the GLOBE ratings of culture for that country, go to their website page visualizing
In Kalundborg, Denmark, a set of uncommon relationships exists among a diverse community of businesses in which one organization helps another and, in most cases, by doing so helps itself. In
What abilities make Elon Musk successful?
What personality traits characterize Musk? How might this affect working with him?
How do you explain Musk’s supreme confidence in areas that others question as feasible?
What beliefs does Musk hold about human beings and their potential?
How does diversity within a classroom help or hinder learning? Provide examples of both. What suggestions do you have for maximizing the helpful aspects of diversity and minimizing the hindering
How does your personality affect your behavior? List some things you naturally like to do. Is there an underlying pattern in these activities that hints at your personality?
Which of the core self-evaluation components seem most relevant to behavior in organizational settings? Explain. What if anything, might be done to enhance these components?
Where do your beliefs about human nature come from? Are they rooted in religious beliefs, your upbringing, media messages, or your schooling? To what extent have your work experiences shaped or
OB research shows how someone’s personality—things that people are born with—is related to different aspects of job performance. This information can be used by managers and human resource
YouTube is a cultural phenomenon that some say also exemplifies a new culture of exhibitionism. Pick a homemade YouTube video from among the “most viewed” or “favorites” of the day that
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