1. Assume you were the CEO of Wilmington Blood Center, what process would you use to replace the current system? Who would be involved? Who do you think should lead the effort? Include your rationale.
2. Once a preferred vendor and product is chosen, what steps would you take to implement the new system? How might you ensure that the implementation process is managed effectively so as to protect the interests of the organization and ultimately lead to a successful installation? What do you anticipate will be your greatest challenges? How will you evaluate success of the project?