1. What environmental factors contributed to the situation Jasper Hennings faces? What factors should Jasper consider when deciding on his course of action?
2. Analyze Rio Grande’s culture. In addition to the expressed cultural values and beliefs, what other subconscious values and beliefs do you detect? Are conflicting values present? When values are in conflict, how would you decide which ones take precedence?
3. Assume you are Jasper. What are the first two action steps you would take to handle the Henry Darger situation? How would your role as a cultural leader influence your decision? What message will your solution send to the other managers and rank-and-file employees?

Jasper Hennings, president of Rio Grande Supply Co., knew full well that a company’s top executives were largely responsible for determining a firm’s corporate culture. That’s why he took such personal pride in the culture of his Texasbased wholesale plumbing supply company. It didn’t just pay lip service to the values it espoused: integrity, honesty, and respect for each individual employee. His management team set a good example by living those principles—at least that’s what he’d believed until the other day.