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business
organizational behavior

Questions and Answers of Organizational Behavior

What is the reality of the glass ceiling? What would it take to change this reality?
How can managers be encouraged to develop global thinking? How can managers dispel stereotypes about other cultures?
Some people have argued that offshoring jobs is un-American and unethical. What do you think?
How do some companies accommodate the differing needs of a diverse workforce?
What effects will the globalization of business have on a company's culture? How can an organization with a strong "made in America" identity compete in the global marketplace?
Why is diversity such an important issue? Is the workforce more diverse today than in the past?
How does a manager strike a balance between encouraging employees to celebrate their own cultures and forming a single unified culture within the organization?
Do you agree with Hofstede's findings about U.S. culture? Other cultures? On what do you base your agreement or disagreement?
What practices at Theo Chocolate illustrate the concept of social responsibility?
What does Vice President Debra Music mean when she says that Theo is a “triple bottom line” company? What happens if Theo’s social objectives conflict with the organization’s economic
What does fair trade mean to the leaders at Theo, and how does this relate to workers’ rights and organizational justice?
1. Briefly describe each of the four major challenges that Netflix faces. Which of these four challenges will be the most difficult to address? Why? Which challenge will be the easiest to address?
1. What lessons about leading people and managing organizations are provided by DonorsChoose.org and its founder and CEO, Charles Best?2. What do you like about DonorsChoose.org? What do you dislike
What are individual differences, and why should managers understand them?
Describe two theories of personality and explain what each contributes to our knowledge of personality.
Describe the eight preferences of the Myers-Briggs Type Indicator instrument. How does this measure Carl Jung's ideas?
What factors influence social perception? What are the barriers to social perception?
What contributions can high self-monitors make in organizations? Low self-monitors?
Describe the personality traits of Theo Chocolate’s founders.
What is your perception of CEO Joe Whinney? On what do you base your perception?
To what do you attribute Joe Whinney’s success?
1. How would you describe Maxine’s Clark’s personality? What implications do her personality characteristics have for her behavior as the CEO of Build-A-Bear?2. What are the desired personality
Discuss cultural differences in job satisfaction and organizational commitment.
What are the major influences on attitude–behavior correspondence? Why do some individuals seem to exhibit behavior that is inconsistent with their attitudes?
What should managers know about the emotions at work?
Define values. Distinguish between instrumental values and terminal values. Are these values generally stable, or do they change over time?
How can managers increase their employees’ job satisfaction?
In Rokeach's studies on values, the most recent data are from 1981. Do you think values have changed since then? If so, how?
Which component of attitudes does HR executive Dan Gauthreaux express when he says, “I think you can learn from any job you do and try to make the best of it”?
How did Kim Clay’s organizational citizenship behavior lead to the creation of a new computer help desk at MG+BW?
What role did management play in fostering Kim Clay’s organizational commitment? In what ways does this commitment benefit the organization?
1. How would you describe the attitudes and emotions of the typical QuikTrip employee? How do these attitudes and emotions influence the employees’ work behaviors?2. How would you describe the
What are the five categories of motivational needs described by Maslow? Give an example of how each can be satisfied.
What are the Theory X and Theory Y assumptions about people at work? How do they relate to the hierarchy of needs?
How do hygiene and motivational factors differ? What are the implications of the two-factor theory for managers?
What are two new ideas in motivation that managers are using?
How is inequity determined by a person in an organization? How can inequity be resolved if it exists?
What are the key concepts in the expectancy theory of motivation?
What do you think are the most important motivational needs for the majority of people? Do you think your needs differ from those of most people?
Assume you are leaving your current job to look for employment elsewhere. What will you look for that you do not have? If you do not have a job, assume you will be looking for one soon. What are the
If you were being inequitably paid in your job, which strategy do you think would be the most helpful to you in resolving the inequity? What tactics would you consider using?
Do you believe you can do a better job of working or studying than you are currently doing? Do you think you would get more pay and benefits or better grades if you did a better job? Do you care
Prepare a memo describing the two employees you work with who most closely operate according to Theory X and Theory Y assumptions about human nature. Be as specific and detailed in your description
Develop an oral presentation about the most current management practices in employee motivation. Find out what at least four different companies are doing in this area. Be prepared to compare these
Interview a manager and prepare a memo summarizing the relative importance she or he places on the needs for achievement, power, and affiliation. Include whether these needs have changed over time
Which needs in Maslow’s hierarchy are most important to the employees who work for Urban Escapes, and how can managers use this information to develop a highly motivated workforce?
According to equity theory, how might an Urban Escapes guide react if he or she feels underpaid or unappreciated?
What outcomes or rewards possess high valence for the managers and guides who work at Urban Escapes?
1. What types of work behaviors did AIG intend to encourage through its retention bonus plan? 2. Which needs seem to be important to the employees of AIG’s Financial Products unit?3. Using the
Define the terms learning, reinforcement, punishment, and extinction.
What are positive and negative consequences in shaping behavior? How should they be managed? Explain the value of extinction as a strategy.
How can task-specific self-efficacy be enhanced? What are the differences in the way introverted and extraverted and intuitive and sensing people learn?
What are the purposes of conducting performance appraisals? What are the benefits of 360-degree feedback?
What are the two possible attributions of poor performance? What are the implications of each?
Which learning approach, the behavioral approach or Bandura's social learning theory, do you find more appropriate for people?
Given your personality type, how do you learn best? Do you miss learning some things because of how they are taught?
If a conflict occurred between your self-evaluation and the evaluation given to you by your supervisor or instructor, how would you respond? What, specifically, would you do? What have you learned
What rewards are most important to you? How hard are you willing to work to receive them?
Interview a manager or supervisor who is responsible for completing performance appraisals on people at work. Ask the manager which aspects of performance appraisal and the performance appraisal
According to Barcelona owner Andy Pforzheimer, why do so many restaurants go out of business?
What tactics do leaders at Barcelona use to help measure and control the restaurant’s financial performance?
How does Barcelona reward managers and chefs?
1. Why is the opportunity or freedom to make mistakes crucial to learning?2. How can the opportunity or freedom to make mistakes contribute to performance improvement?3. What advice do you think
Define stress, distress, and strain.
What are primary prevention, secondary prevention, and tertiary prevention? Describe major organizational stress prevention methods.
Describe eight individual preventive stress management methods.
Describe four approaches to understanding stress. How does each add something new to our understanding of stress?
What are the four changes associated with the stress response?
List three demands of each type: task, role, interpersonal, and physical.
Describe the relationship between stress and performance.
Why should organizations be concerned about stress at work? What are the costs of distress to organizations?
How do individual differences such as gender, Type A behavior, personality hardiness, and self-reliance moderate the relationship between stress and strain?
Why should organizations help individuals manage stress? Isn’t stress basically the individual’s responsibility?
Write a memo describing the most challenging demands and/or stressors at your workplace (or university). Be specific in fully describing the details of these demands and/or stressors. How might you
Interview a medical doctor, a psychologist, or another health care professional about the most common forms of health problems and distress seen in their work. Summarize your interview and compare
How might being an outside contractor add stress to Scott Pearl’s job?
How does Scott Pearl’s person-environment fit affect his responses to stressors?
Is Scott Pearl’s goal setting an example of primary, secondary, or tertiary preventive stress management? Explain.
1. How has the Great Recession directly affected the magnitude of stress that people experience?2. How have the responses of businesses to the Great Recession affected employees’ stress levels?3.
1. How would you describe the personality, perceptions, attitudes, and motivation of Charles Best?2. Using ideas about personality and perception, attitudes and emotions, ethics, and motivation,
Describe at least five new communication technologies in terms of data richness.
Compare one-way communication and two-way communication.
Describe incivility in terms of defensive communication. Describe civility in terms of non-defensive communication.
What are helpful nonverbal behaviors in the communication process? Unhelpful behaviors?
What is communicative disease?
Who is the best communicator you know? Why do you consider that person to be so?
Who is the best listener you have ever known? Describe what that person does that makes him or her so good at listening.
Have you ever been the object of incivility? Describe how it made you feel and how you reacted.
Identify a person at work or at school who is difficult to talk to and arrange an interview in which you practice good reflective listening skills. Ask the person questions about a topic you think
Go to the library and read about communication problems and barriers. Write a memo categorizing the problems and barriers you find in the current literature (last five years). What changes do
Using the concept of information richness, explain why leaders at Plant Fantasies place a high value on face-to-face communication.
What impact might gender have on the communication styles of Teresa Carleo and Steve Martucci? Give examples.
Although leaders at Plant Fantasies prefer face-to-face interaction, they use digital communication technologies in some situations. Which situations at Plant Fantasies require digital communication
1. Can the basic interpersonal communication model be used as an aid in understanding the impact of Smart Phone usage? If so, how?2. How have Smart Phones transformed the way in which business people
What is a group? A work team?
What is the role of the manager in the new team environment? What is the role of the team leader?
Explain four aspects of group behavior. How can each aspect help or hinder the group's functioning?
Describe what happens in each stage of a group's development according to Tuckman’s Five-Stage Model. What are the leadership requirements in each stage?
Why are work teams important to organizations today? How and why are work teams formed?
Describe at least five task and five maintenance functions that effective work teams must perform.

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