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business
organizational behavior

Questions and Answers of Organizational Behavior

What does the term “expert” mean to you? What exactly do experts do that novices don’t?
Given your occupational choice, how do you expect to learn what you need to know when you start working? Do you expect the company to provide you with these opportunities, or will you have to seek
Do you consider yourself a “rational” decision maker? For what types of decisions are you determined to be the most rational? What types of decisions are likely to cause you to behave
Given your background, which of the decision-making biases listed in the chapter did you most struggle with? What could you do to overcome those biases to make more accurate decisions?
1. Which types of social networking are more likely to bridge the generation gap and allow knowledge sharing between the generations of employees at IBM? Explain.2. Given these generational issues
1. Do you think it is possible for tacit knowledge be transferred to new Tennessee Valley Authority employees through its progression program? Explain.2. Given the types of employees the TVA has,
1. What can companies do to help stem the tide of the loss of executive-level talent? 2. Why is this problem especially important to begin thinking about now?
Assume that you applied for a job and were asked to take a personality test, like the one offered by Kronos. How would you react? Would you view the organization with which you were applying in a
Research on genetic influences on personality suggests that more than half of the variation in personality is due to nurture—to life experiences. What life experiences could make someone more
Consider the personality dimensions included in the Myers-Briggs Type Inventory and the RIASEC model. If you had to “slot” those dimensions into the Big Five, would you be able to? Which
If you owned your own business and had a problem with employee theft, would you use an integrity test? Why or why not?
1. Does it make business sense for a CEO to prioritize self- improvement on the part of his employees? Does it make more sense in some industries or types of businesses than others?2. Do you find it
1. Assume you ran a Blockbuster store and you didn’t use the Kronos personality test. What kinds of interview questions would you ask potential hires? 2. If you did have access to their Big Five
1. Just based on the information given in this article, how would you characterize Scott For stall’s Big Five profile? From what you know of him, how does that profile compare to Steve Jobs, the
What roles do learning, education, and other experiences play in determining a person’s abilities? For which type of ability— cognitive, emotional, or physical—do these factors play the largest
Think of a job that requires very high levels of certain cognitive abilities. Can you think of a way to redesign that job so that people who lack those abilities could still perform the jobs
Think of experiences you’ve had with people who demonstrated unusually high or low levels of emotional intelligence. Then consider how you would rate them in terms of their cognitive abilities. Do
1. Why do you think there was a difference in emotional intelligence among the high- and averaging-performing managers at Johnson and Johnson? Which facet of emotional intelligence do you think is
1. Which specific abilities are measured by the specific question that Microsoft asked of Tashian? 2. Are there other abilities that may be unintentionally measured by Microsoft’s interviewing
1. Is the Certiﬁed Business Laureate Exam a test of cognitive ability? Why or why not? 2. What are the advantages and disadvantages of using something like the Certified Business Laureate Exam over
Prior to reading this chapter, would have you made a distinction between groups and teams? After reading this chapter, has your position changed, and if so, how?
In which types of teams have you worked? Were these teams consistent with the team types discussed in this chapter, or were they a combination of types?
Think about your student teams. Which aspects of both models of team development apply the most and least to teams in this context?
Think about a highly successful team with which you are familiar. What types of task, goal, and outcome interdependence does this team have? Describe how changes in task, goal, and outcome
What is the most important team composition factor in your student teams? If a student team has limitations in its composition, what can it do to improve?
1. Describe the TRW teams in terms of the characteristics outlined in this chapter. Do the TRW teams fit into one of the “types” from the taxonomy presented in this chapter? If so, which one and
1. Describe the teams that Logitech uses to develop new products in terms of the characteristics outlined in this chapter. Do these teams fit into one of the “types” from the taxonomy presented
1. What appears to be the basis of ABI’s recommendation to increase the percentage of women on the boards? Given the type of work the boards do, does the recommendation have merit? 2. If ABI’s
Think about the team states described in this chapter. If you joined a new team, how long do you think it would take you to get a feel for those team states? Which states would you be able to gauge
Describe boundary-spanning activities in the context of a student team. Have student teams you worked in done any of these effectively? Are there boundary-spanning activities that you could engage in
1. Why do you think P&G isolates the teams at Clay Street? Why is so much time spent up front on activities that are not directly related to the task? What are the advantages and disadvantages to
1. Which specific types of team processes are most relevant to ramp crews? Which factors in the ramp crew context likely cause the majority of problems with communication? 2. Which type of team
1. What is the underlying challenge to Panetta in getting the various military services to agree on where the $450 billion in cuts should come from? 2. How do you think Panetta should go about
Which forms of power do you consider to be the strongest? Which types of power do you currently have? How could you go about obtaining higher levels of the forms that you’re lacking?
Who is the most influential leader you have come in contact with personally? What forms of power did he or she have and which types of influence did he or she use to accomplish objectives?
Think of a time when you resisted an influence attempt at work. What made you resist? Could the person attempting to influence have done anything differently to get you to behave the way he or she
What would it take to have a “politically free” environment? Is that possible?
1. If you were a shareholder, what would you think about Indra Nooyi’s vision for PepsiCo? Does it make you want to invest more or less in the company?2. Would it be possible for a leader to
1. What are the potential dangers of having one super-powerful leader of an organization?2. How might Winfrey go about ensuring that Harpo, survives after her departure or due to a loss of faith
1. Is it good or bad for companies to have sexual harassment claims settled through arbitration?2. What does sexual harassment have to do with power in organizations?
The time-sensitive model of leadership argues that leaders aren’t just concerned about the accuracy of their decisions when deciding among autocratic, consultative, facilitative, and delegative
The time-sensitive and life cycle models of leadership both potentially suggest that leaders should use different styles and behaviors for different followers. Can you think of any negative
Consider the four dimensions of transformational leadership: idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration. Which of those dimensions would
Can you think of any potential “dark sides” to transformational leadership? What would they be?
1. Do you think it is easier to be a transformational leader when resources are almost limitless and the leader doesn’t have others to answer to? Why?2. At which aspects of transformational
1. What do you think makes Alan Mulally an effective leader at this point in Ford’s history?2. Would you consider Mulally a transformational leader? Why or why not?3. If Ford had been forced to
1. How important is loyalty to employees for a leader in an organization? Can it be taken too far?2. Based on the reading, do you perceive Robert Murdoch to be a transformational leader?
Is it possible to be a great leader of employees in a highly mechanistic organization? What special talents or abilities might be required?
Why do the elements of structure, such as work specialization, formalization, span of control, chain of command, and centralization, have a tendency to change together? Which of the five do you feel
Which is more important for an organization: the ability to be efficient or the ability to adapt to its environment? What does this say about how an organization’s structure should be set up?
Which of the organizational forms described in this chapter do you think leads to the highest levels of motivation among workers? Why?
If you worked in a matrix organization, what would be some of the career development challenges that you might face? Does the idea of working in a matrix structure appeal to you? Why or why not?
Should an organization consult with rank-and-file employees before it restructures? Should it be open about its intentions to restructure or more secretive about key details? Why?
1. What other things might Starbucks have done to make sure their employees were fairly treated when they closed their stores?2. If you were in charge of Starbucks’ restructuring effort, how would
1. Given the technology available at Cisco, is it possible for other companies to emulate its organizational structure? What might prevent other companies from doing so?2. Evaluate Cisco’s
1. The case was critical of Sony’s organizational structure in terms of its inability to compete effectively with its competitors. Would there be instances when that type of structure might
Is it possible for an employee to have personal values that are inconsistent with the values of the organization? If so, how is this inconsistency likely to affect the employee’s behavior and
How can two companies with very different cultures that operate in the same industry both be successful? Shouldn’t one company’s culture automatically be a better fit for the environment?
If an organization wanted to foster a diversity culture, what steps might management take to ensure that employees will support the new culture? What observable artifacts might a company change to
When you think of the U.S. Postal Service’s culture, what kinds of words come to mind? Where do these impressions come from? Do you think your impressions are accurate? What has the potential to
1. Is it really possible for Zappos to ask questions in an interview that measure a person’s values? Explain. If not, how might a company be able to do that?2. Are there issues that might arise
1. Is Mayo’s corporate culture something that other healthcare systems can copy? Would it be possible to develop a national healthcare system modeled on the Mayo Clinic? Explain.2. Under most
1. The Green Bay Packers are a very unique organization, what do you think are the major causes behind the culture they have established?2. Are the cultural lessons that we take from Packers
What benefits can be derived from studying organizational behavior, given that this study will not provide all the answers?
How can each of the elements in the physical work environment affect workers?
Temperature & Humidity – For most people, indoor working temperatures below 50 degrees Fahrenheit or about 86 degrees Fahrenheit can significantly decrease work performance. The ambient (room)
What are the elements of the mental work environment? Describe each of them.
Identify and describe caustic coworkers you have known and how they have affected you. Possible answers from students may be similar to these descriptions
Describe your role in the mental work environment.
Compare individual and organizational needs.
To accomplish their goals more effectively, should managers attempt to prohibit the emergent, or informal, organization? Explain.
Trace the history of organizational behavior.
What are the current trends in organizational behavior?
What is the difference between work and play?
Describe the basic philosophy associated with work.
Describe employer theories of the meaning of work.
List and describe the elements of the physical work environment.
Differentiate between absenteeism and turnover (or are they, as Birks said, the same thing). Whether they are different or the same, what does high absenteeism and high turnover tell us?
What does the chapter suggest can be done with him?
Does Rachel have any caustic coworkers? If so, who are they and what type of caustic coworker is each of them? How should Rachel try to handle them (or herself, if necessary)?
Is he a caustic coworker and if so what can be done with him?
What three mental work environmental factors does Rachel face in her job? Cite examples. Which are negative and which are acceptable? Explain why.
List five of the six physical work environment factors Rachel has to deal with. Cite examples. Which are negative and which are acceptable and explain why?
What are your overall recommendations for improving this situation?
It seems Foyle needs you to help figure out if the coin graders are working or playing. First, differentiate between work and play in this situation.
Is it too cold for a job where people sit at a table in order to perform their work? If it is too cold, what temperature should it be?
What effect can it have on workers?
What is Foyle talking about here? Is he correct about the effect this has?
1. Identify the cause of Paul’s unhappiness.2. What do you think Paul should do? 3. What advice can you give Paul that can improve his work environment?
Give an example of when the decision to do nothing about a problem in an organizational setting might be the best decision.
Explain the nature of intuition in the decision-making process.
How would you describe the concept of creativity? What are the characteristics that aid a person in being creative?
Explain how heredity and past experience influence perception. How might education alter perception?
Determine the fallacies in the following statements?
List the nine steps in the decision-making model presented in the text, and explain each step.
This group needs your help. Jiayanti thinks the group cannot be held to Mr. DePoe’s decision. Help Jiayanti and the others by finding support for the idea that something is missing in Mr. DePoe’s
1. What are the facts, the inferences (or assumptions), and the opinions in this situation? Support your answer with examples from the situation.2. What three determinants of perception are present
1. What perceptual influences have affected Eddie’s understanding of the facts in this case? Do you think he sees the facts objectively? Explain.2. What inferences have been made about Teresa? 3.
List the five message channels and the advantages and disadvantages of each.
What are the differences between male and female communications?

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