Following are three separate events affecting the managerial accounting systems for different companies. Match the management concept(s) that the company is likely to adopt for the event identified. There is some overlap in the meaning of customer orientation and total quality management and, therefore, some responses can include more than oneconcept.

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Event Management Concept a. Total quality management (TQM) b. Continuous improvement (C) I. The company starts reporting measures on customer complaints and product returns from customers. 2. The company starts reporting measures such as the percent of defective products Customer orientation (eo) and the number of units scrapped. d. Just-in-time JIT) system 3. The company starts measuring inventory turnover and discontinues elaborate inventory records. Its new focus is to pull inventory through the system.