In this chapter, we have suggested that building quality into a process and its people is difficult. Inspections are also difficult. To indicate just how difficult inspections an, count the number of Es (both capital E and lowercase e) in the OM in Action box “Richey International’s Spies” on page 240 (include the title but not the footnote), how many did you find? If each student does this individually, you are very likely to find a distribution rather than a single number!