11. Two case studies were presented in the chapter, Overseas Airline Service and Electrical Appliances. Two more...
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11. Two case studies were presented in the chapter, Overseas Airline Service and Electrical Appliances. Two more are presented with the appendix, Regional Brand of Beer and Cranberries. For each of the four consider the following questions:
a. Were the principles of the DAGMAR approach followed to the letter?
b. What objectives would you establish for the upcoming period?
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