2. This chapter discussed the importance of establishing mutuality of concern. Use a rating scale, from 1
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2. This chapter discussed the importance of establishing mutuality of concern. Use a rating scale, from 1 to 10—10 being high concern for the group’s task and 1 being low—to rate the level of concern of each of the characters in this case study. Does this help you identify potential conflicts?
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Related Book For 
Communicating In Small Groups Principles And Practices
ISBN: 9780205980833
11th Edition
Authors: Steven A. Beebe, John T. Masterson
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