5. Unit III Activity: Now that you have studied the content of this chapter, go back to Unit III (p. 194) and reread the Real-Life Case on Amazon.

a. In groups of three to seven, show your knowledge of problem solving in teams by discussing your answers to the Chapter 9 questions on pages 195–196.

b. Summarize by answering this final question:

At Amazon, the ability to talk about different points of view is important for team success when personal conflict within the group causes performance to suffer. Select two or three concepts from this chapter and describe how each would help to diffuse conflict in group interaction and increase group performance if used at Amazon (and most business settings as well).

c. Be prepared to share or present your answers to other groups.