Why would a company want to evaluate the IT operations KPI of unsolved tickets per IT service

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Why would a company want to evaluate the IT operations KPI of unsolved tickets per IT service desk employee? How could a company use a KPI equal to the number of unsolved tickets divided by the number of solved tickets?

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Introduction To Business Analytics

ISBN: 9781265454340

1st Edition

Authors: Vernon Richardson, Marcia Watson

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Question Posted: Jul 26, 2023 12:53 AM

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Why would a company want to evaluate the IT operations KPI of unsolved tickets per IT service

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The number of unsolved tickets indicates if an IT service desk employee is n...View the full answer

Introduction To Business Analytics

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