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business
business essentials

Questions and Answers of Business Essentials

2. Changing the corporate culture to make it less paternalistic may reduce employees' sense of belonging to a family. If you were an employee, would you consider a greater focus on profits to be an
3. What steps would you take to improve the attitude and productivity of long-time employees who resist change? To encourage students to apply different motivational theories to a workplace problem
1. How is telecommuting different from other forms of modified work schedules? How is It similar? On any given day, many business offices are vacant because employees are either at off-site meetings,
2. Do you think that telecommuting will become more prominent In the future? Explain the reasons for your position. On any given day, many business offices are vacant because employees are either at
3. Interview a friend or relative who telecommutes in their job. What advantages and disadvantages do they see In such an arrangement? Compare their responses with the advantages and disadvantages
Open the Business Plan file you have been working on.Step 2 For the purposes of this assignment, you will answer the questions in Part 2(b): The Business of Managing:1 . What do you see as the
1. What are the " Big 5 " personality traits? How do you think Gavin MacMillan would score on each of these five traits? What might this imply for his success as an entrepreneur? More than 20 years
2. Do a little research and find out what the difference is between extrinsic motivation and intrinsic motivation.Do you think Gavin MacMillan is extrinsically or intrinsically motivated? More than
3. Gavin MacMillan says that he wants to eventually have a yacht with a helicopter pad on it. How does setting a goal like this motivate a person? More than 20 years ago, Tom Cruise played a flashy
4. What recommendations would you have for Gavin MacMillan in the area of being more focused in his goal setting? More than 20 years ago, Tom Cruise played a flashy bartender n the movie Cocktail.
1. What are the various forms of employee behaviour that can be observed In organizations, and what is their Impact on organizations? Identify the forms of employee behaviour evident In each of the
2. What is the difference between management and leadership? What is the relevance of management and leadership in each of the situations described above? Venture conducted a survey to determine
3. What is the difference between the formal organization and the informal organization? How is the distinction relevant for each of the three situations described above? Venture conducted a survey
4. Consider the following statement with respect to the first incident described above (office gossip):• The grapevine carries a lot of inaccurate information that prevents employees from doing
8. Choose a consumer item and trace its supply chain.Identify at least four upstream stages in the chain.Can you make recommendations that would improve the supply chain?
7. Develop a list of internal customers and internal suppliers for the organization where you work. Identify areas of potential quality improvement in these Internal customer- supplier relationships.
9. Interview the owner of a local service business, such as a laundry or dry-cleaning shop. Identify the major decisions that were necessary in planning its service operations.
6. Historically, high productivity in the service sector has been difficult to achieve. Why was this so? What might be changing in this area that will cause service productivity to increase during
10. Think of an everyday activity-either personal or professiona~that you would like to do more efficiently.Describe how you would use methods planning to achieve increased efficiency in that
4. Pick three services (not goods) that you regularly use.Explain what customization, unstorability, and intangibility mean for each of the services. How do these factors influence the way the
3. Pick three products (not services) that you regularly use. Then do some research to determine which of the basic production processes are used to produce these products (chemical, fabrication,
2. Find examples of a synthetic production process and an analytic process. Then classify each according to whether it Is chemical, fabrication, assembly, transport, or clerical. Explain your
1. What are the resources needed and the finished"products" that are produced in the following services:real estate firm, child care facility, bank, city water and electric department., and hotel?
1. Why is benchmarking an important method for improving quality? To encourage students to understand ways in which benchmarking can improve quality and productivity.Situation As the director of
2. As a consumer, would you make a conscious choice to shop only at stores that sell environmentally friendly products? Why or why not? When retail giant Walmart decided to make changes to the way it
1. Walmart has mandated very strict policies regarding packaging. Explain the consequences of these policies for Walmart's suppliers. When retail giant Walmart decided to make changes to the way it
1. Discuss the concepts of production value, transformation, and operations planning as they apply now, or may in the future, to the production of Gulak's Uno. Could any of these factors be reasons
2. Do you believe that this approach can work for major manufacturers like GM or Honda? In the early 1900s, Henry Ford revolutionized the automobile industry by applying the assembly-line approach to
1. What do you think of this approach to car manufacturing and design? In the early 1900s, Henry Ford revolutionized the automobile industry by applying the assembly-line approach to manufacturing,
Explain how a supply chain strategy differs from traditional strategies for coordinating operations among businesses.
2. Why did you make yoll' benchmarking choice?Explain why the company you selected holds more promise than other companies in helping you to solve your internal maintenance problems. To encourage
Explain the connection between productivity and quality.
Describe the factors Involved In operations planning and operations control.
Describe two types of operations processes.
Identify the characteristics that distinguish service operations from goods production and explain the main differences in the service focus.
Whole Foods Market has long used autonomous teams in the workplace. What are the advantages and disadvantages to this approach? Do you think that Whole Foods has made the right decision?
Victor Vroom’s expectancy theory is a contemporary theory that can be very useful in explaining employee behavior and motivation. Use this theory to explain how managers motivate employees at Whole
3. What kind of information would help you to improve the efficiency of your operations? Are you interested in management information, technical information, or both? To encourage students to
Douglas McGregor concluded that managers may have differing assumptions about employee motivation and performance.Briefly describe Theory X and Theory Y managers. Which of these best describes
Maslow’s hierarchy of needs theory states that human needs can be organized into five levels. On which needs does Whole Foods focus in its efforts to motivate employees?
Summarize the classical theory of motivation. How can this theory be used to explain motivation at Whole Foods Market?
Describe the role of teams in employee motivation.
Use Maslow’s hierarchy of needs theory, Theories X and Y, and expectancy theory to explain employee motivation.
Explain and apply the classical theory of motivation.
4. In an age of heightened competition, why do you think companies are willing to benchmark with each other? To encourage students to understand ways in which benchmarking can improve quality and
What are the ethical issues in this case?
Changing the corporate culture to make it less paternalistic may reduce employees’ sense of belonging to a family. If you were an employee, would you consider a greater focus on profits to be an
Interview the manager of a local manufacturing company.Identify as many different strategies for enhancing job satisfaction at that company as you can.
Assume you are about to start your own business. What might you do from the very beginning to ensure that your employees will be satisfied and motivated?
Describe what you would tell a low-skill worker performing a simple and routine job who wants more challenge and enjoyment from work.Application Exercises
Suppose you realize one day that you are dissatisfied with your job. Short of quitting, what might you do to improve your situation?
As a manager, under what sort of circumstances might you apply each of the theories of motivation discussed in this chapter? Which would be easiest to use? Which would be hardest? Why?
1. Before hearing any of your group's comments on this situation, and from the perspective of your assigned role, take a moment to consider whether Ruth's firing is consistent with the company's
How can participative management programs enhance employee satisfaction and motivation?Questions for Analysis
Do you think that most people are relatively satisfied or dissatisfied with their work? What factors do you think most contribute to satisfaction or dissatisfaction?
Describe the “perfect” job that you can envision for yourself. What would be the parts of the job that would really motivate you?
Are there some jobs that simply cannot be improved? If so, provide examples.If not, then why aren’t all jobs made more interesting and motivating?
Have you ever had a chance to change or modify a job so as to make it more interesting? If so, how? If not, select a job you can observe (such as a Starbucks barista) and then discuss how it could be
Recall a low-skill, low-wage job you have held. What could your boss have done to motivate you?
Some experts warn that we are creating more and more disparity between higher-paid workers and lower-paid workers. If this is true, what are the implications?
Describe some of the strategies and techniques used by organizations to improve employee motivation.
Identify and summarize the most important models and concepts of employee motivation.
Explain the meaning and importance of psychological contracts and the person-job fit in the workplace.
2. Before hearing any of your group's comments on this situation, and from the perspective of your assigned role, consider what underlying ethical issues, if any, exist in this situation. Write down
Describe the nature and importance of individual differences among employees.
Identify and discuss the basic forms of behaviors that employees exhibit in organizations.
Method seeks to meet ISO 14000 standards, including ISO 14001 which seeks improved environmental performance.How do they achieve this goal?
How is Method’s packaging different?
Why did Method choose to outsource production of their products? What are the advantages and disadvantages of outsourcing?
How are Method’s products different from those of their competition?
Utility is the ability of a product to satisfy a want or need.What types of utility does Method create through their product line?
Describe the advantages and disadvantages of outsourcing for an organization.
3. Gather your group together and reveal, in tum, each member's comments on Ruth's firing. Next, reveal the ethical issues listed by each member. Product quality and cost affect every firm's
Explain how utility is created through the production process.
Develop a group response to the following question: What are the respective roles of profits, obligations to customers, and employee considerations for the firm in this situation?
From an ethical standpoint, what does your group conclude is the most appropriate action that should have been taken by the company in this situation?
Gather your group together and reveal, in turn, each member’s comments on Ruth’s firing. Next, reveal the ethical issues listed by each member.
Before hearing any of your group’s comments on this situation, and from the perspective of your assigned role, do you think that Ruth’s firing is consistent with the company’s desire for
What would you say on the phone at this time to this customer?
Interview the manager of a local service business, or speak to a food service, bookstore, or other manager at your school.Identify the major decisions involved in planning that business’s service
Think of an everyday activity, either personal or professional, that you would like to streamline for faster performance or more convenience. It could be something like gassing up your car, going to
Find good examples of a make-to-order production process and a make-to-stock process in both goods operations and in service operations. Explain your choices.
Develop a list of internal customers and internal suppliers for some business that you use frequently (or where you work), such as a cafeteria, a dormitory or hotel, or a movie theater. Identify
Choose a consumer item, such as an iPod, packaged food, or another everyday product, and trace its supply chain.Identify at least four upstream stages in the chain. Based on your familiarity with the
What are the input resources and finished products in the following services: a real estate firm, a child care facility, a bank, and a hotel?
What activities are involved in total quality management?Questions for Analysis
What are the major activities in materials management?
What are the five major categories of operations planning?
Describe how process flowcharts may be helpful for methods improvement in airline service operations. What kinds of information would you hope to gain from the flowcharts?
Some service activities, such as delayed departures, are not under total control by airlines, but are also affected by outside factors. Among all service activities that affect quality for customers,
Explain how a supply chain strategy differs from traditional strategies for coordinating operations among firms.
Identify the activities and underlying objectives involved in total quality management.
Discuss the two key activities required for operations control.
Discuss the information contained in four kinds of operations schedules—the master production schedule, detailed schedule, staff schedule, and project schedule.
Identify the major factors that are considered in operations planning.
Explain how companies with different business strategies are best served by having different operations capabilities.
4 . Appoint someone to record the main points of agreement and disagreement within the group. How do you explain the results? What accounts for any disagreement? Product quality and cost affect every
Describe the three kinds of utility that operations processes provide for adding customer value.
Explain the meaning of the term production or operations.
My Gym’s headquarters has a functional structure, with managers heading divisions for accounting and finance, marketing, training, and franchise development. What are the advantages and

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