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Questions and Answers of Business Intelligence and Analytics

5. Explain how new Internet technologies (such as Web 2.0) can further enable the KM system at MITRE.
4. Describe the benefits of MITRE’s KM systems. Can you think of other benefits (tangible or intangible) that are not mentioned in the case?
3. Describe MITRE’s holistic approach to KM. Discuss the value of individual layers and concepts.Is there anything in this approach that you do not agree with?
5. Define KMS and describe the capabilities of KMS.
4. Define tacit knowledge and explicit knowledge.
3. Describe the knowledge-based economy.
2. Distinguish between knowledge and data.
1. Define knowledge management and describe its purposes.
4. Define organizational culture and relate it to knowledge management.
3. Describe organizational learning.
2. Define organizational memory.
1. Define learning organization and identify the characteristics of learning organizations.
5. Define knowledge repository and describe how to create one.
4. Describe best practices as they relate to knowledge management.
3. Why is a hybrid approach to KM desirable?
2. Describe the practice approach to knowledge management.
1. Describe the process approach to knowledge management.
4. Relate XML to knowledge management and to knowledge portals.
3. Describe how AI and intelligent agents support knowledge management.
2. List and describe the components of KMS.
1. Describe the KMS cycle.
5. Explain how new Internet technologies (such as Web 2.0) can further enable the KM system at MITRE.
4. Describe the benefits of MITRE’s KM systems. Can you think of other benefits (tangible or intangible) that are not mentioned in the case?
3. Describe MITRE’s holistic approach to KM. Discuss the value of individual layers and concepts.Is there anything in this approach that you do not agree with?
2. What problems led to MITRE’s explorations of KM solutions?
1. What is MITRE, and why is KM critical to its success?
4. How does DrKW’s wiki help with foreign languages and training?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank.Based in Europe, DrKW provides a
3. How does DrKW’s wiki increase employee productivity?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank.Based in Europe, DrKW provides a range of
2. Describe the applications of wikis in finance and operations.Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank.Based in Europe, DrKW provides a
1. What capabilities of a wiki are not available in e-mail?Dresdner Kleinwort Wasserstein (DrKW) is the international investment banking arm of Dresdner Bank.Based in Europe, DrKW provides a range of
9. Go to software.emc.com/products/software_az/eroom_enterprise.htm?hlnav=T and find the product’s capabilities. Write a report.
8. Go to logility.com. Review collaborative products that optimize supply chains.
7. Go to groove.net, collabnet.com, and the sites of other vendors that provide workspace products. Summarize the capabilities of each product.
6. For one of the creativity software packages described in the text, go to the company’s Web site, download and try out a demo, and describe your experience in a report.Include what you liked and
5. Go to creativethink.com with a problem in mind that you are trying to solve (e.g., selecting a graduate school or a job). Click the Give Me Another Whack button to enhance your thinking. Try a few
4. Identify five real-world GSS success stories at vendor Web sites (using at least three different vendors). Describe them. How did GSS software and methods contribute to the successes? What common
3. Go to the Expert Choice Web site (expertchoice.com) and find information about the company’s group support products and capabilities. Team Expert Choice is related to the concept of the AHP
2. Go to groupsystems.com and identify its current GSS products. List the major capabilities of those products.
1. Search the Internet to identify sites that describe methods for improving meetings. Investigate ways that meetings can be made more effective and efficient.
8. Go to ibm.com/software and find information on the Workplace family of products. Identify all the products that facilitate collaboration and list their major capabilities.Make sure to check
7. A major claim in favor of wikis is that they can replace e-mail, eliminating its disadvantages (e.g., spam). Go to socialtext.com and review such claims. Find other supporters of switching to
6. Go to ifip-dss.org and find recent material on GSS. At this site, also look at the June 2006 conference proceedings on creativity and innovation in decision support.Prepare a report on your
5. Prepare a study of all the major Web conferencing software—Centra EMeeting, Genesys Meeting Center, GoToMeeting.com, WebEx Meeting Center, Microsoft Live Meeting, and Oracle.
4. Access a demo version of a GSS (e.g., Groove, WebEx, Windows Meeting Space) on the Web. Use the system for a meeting of your group to solve a group assignment for any of your courses (check with
3. Some GDSS researchers are concerned with the crosscultural effects of computer system use. This is especially important in GDSS where opinions are entered and synthesized by meeting participants
2. Access the Web site of a for-lease Web-based groupware service (e.g., MeetMeNow at WebEx). Describe what features it offers and how they could help the members of a group work together. If the
1. Access groove.net. Download the demo software to each group member’s computer and use it to brainstorm and vote on a specific problem or issue. When brainstorming, think broadly. Did you feel
7. Compare Simon’s four-phase decision-making model (see Chapters 1 and 2) to the steps in using GDSS.
6. From your own experience or from the vendor’s information, list all the major capabilities of Lotus Notes and explain how it can be used to support decision making.
5. For each of the following software packages, check the trade literature and the Web for details and explain how computerized collaborative support system capabilities are included: Groove,
3. Read Application Case 10.6 (“CPFR Initiatives at Ace Hardware and Sears”) and answer the following questions:a. What motivated Ace to try CPFR?b. Describe how Ace deployed its CPFR system.c.
2. Investigate the impact of turning off every communication system in a firm (i.e., telephone, fax, television, radio, all computer systems). How effective and efficient would the following types of
1. Make a list of all the communications methods (both work and personal) you use during your day. Which are the most effective? Which are the least effective? What kind of work or activity does each
23. Discuss the benefits of CPFR and relate it to decision support.
22. Discuss the benefits of collaborative design.
21. Discuss the benefits of VoIP as a facilitator of communication.
20. Explain the potential benefits of wikis to a director of marketing.
19. Discuss the improvements to supply-chain management that result from using CPFR and VMI.
18. Discuss the benefits of CPFR to retailers and suppliers.
17. Can computers be creative? Why or why not? Discuss.
16. Explain how idea generation (i.e., electronic brainstorming)works.
15. Explain how GSS can support creativity.
14. Explain in detail what creativity is and how it relates to decision support.
13. Describe the three technologies through which GSS is deployed. What are the advantages and disadvantages of each?
12. Discuss how parallelism and anonymity can produce improvements in group processes.
11. The original term for group support system (GSS) was group decision support system (GDSS). Why was the word decision dropped? Does this make sense? Why or why not?
10. Explain how GDSS can increase some of the benefits of collaboration and decision making in groups and eliminate or reduce some of the losses.
9. Discuss the details of process losses (i.e., dysfunctions) of groupwork.
8. Discuss the details of process gains (i.e., benefits) of groupwork.
7. Explain why meetings can be so inefficient. Given this, explain how effective meetings can be run.
6. Compare GDSS and noncomputerized group decision making.
5. Explain why most groupware is deployed today over the Web.
4. Describe the kinds of support that groupware can provide to decision makers.
3. Explain why it is useful to describe groupwork in terms of the time/place framework.
2. What is nonverbal communication? Explain why it is important in human-to-human interaction. What methods are currently being used to incorporate nonverbal communication into collaborative
1. How does groupware attain its primary objective?
5. Define corporate (enterprise) portal.
4. Define collaborative hub.
3. Define wiki and wikilog.
2. Define collaborative workflow.
1. Describe VoIP and list its advantages.
3. Describe the benefits of collaboration to project management.
2. Define VMI.
1. Define CPFR and describe its process.
4. Describe software programs that exhibit intelligent behavior.
3. List software categories of creativity enhancement.
2. Relate creativity to collaboration and problem solving.
1. Define creativity.
3. Define EMS.
2. Define GSS and list its benefits.
1. Define GDSS and list the limitations of the initial GDSS software.
5. List three implementation issues of GDSS/GSS.
3. List some success factors of GDSS/GSS.
2. List GroupSystems’ major products.
1. List the steps of organizing a GDSS session.
5. Describe the process of renting a place for a virtual meeting, using companies such as WebEx.
3. Describe Microsoft’s collaboration products.
2. Describe Lotus Notes/Domino and its major capabilities.
1. What is an integrated collaboration suite?
5. Describe the online workspace.

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