You work for Anderson Transport, a company that manages a fleet of luxury coach busses in Indianapolis and that specializes in providing coach busses for tours, weddings, corporate dinners, and other special events. A coworker has just had a negative experience with a printer and has written an angry complaint letter. Your coworker knows that the complaint letter is too harsh and asks you to rewrite it using a positive tone and including a request for specific compensation.

Follow the steps below to write a complaint letter that is likely to get positive results, and then add an envelope and print a sheet of labels for the company Anderson Transport.

1. Open the file Revise_06.docx located in the Project.06 folder included with your Data Files and then, to avoid altering the original file, save the document as Anderson Transport Complaint Letter in the same folder.

2. Read the letter and note its negative tone.

3. Write a new first paragraph that consists of two sentences. The first sentence should state clearly that you are informing the company about a concern you have with the lack of service you received for a recent rush order you placed with Printing Pals.

The second sentence should state that Anderson Transport has been a customer of Printing Pals for several years and that you have been pleased with the service you received in the past.

4. Edit the current second paragraph to summarize your concerns. Use a neutral tone.

5. Write a third paragraph that states exactly what compensation you expect. In this instance, you feel that a free print run for 500 brochures might be reasonable. Also inquire how you should transmit the digital files in the future.

6. Complete the letter with a positive closing. If you wish, you can ask the reader to call you to discuss your proposal for compensation. Also mention that you hope Anderson Transport can continue to do business with Printing Pals.

7. Type your name where indicated in the complimentary closing, create an envelope for the letter, and then format the return and delivery addresses with the Calibri font and 11 pt.

8. On the envelope, change the font for the company Anderson Transport name to Tahoma and 16 pt, and the color to Olive Green, Accent 3, Darker 50%.

9. Print a copy of the letter and envelope, and then save the document.

10. With your insertion point on the envelope, create a sheet of labels for the company Anderson Transport (select Microsoft as the label vendor if it is not already selected, then select the second listing for 30 Per Page in the Label Options dialog box). To fit all the information on the label, you will need to modify the font size of the text. To modify a portion of a label in the Address box, select the text you want to change, right-click, click Font, and then select the required options. For example, you could change the font size of the company name Anderson Transport to 12 pt and the font size of the address information to 9 pt.

11. Replace the company name in the last label with your name, save the label sheet as Anderson Transport Label Sheet, print a copy, close the document, and then close the letter document.