11-20. MESSAGE STRATEGIES: INFORMATIONAL REPORTS [LO-1], [LO-4] You’ve been in your new job as human resources director for only a week and already you have a major personnel crisis on your hands. Some employees in the marketing department got their hands on a confidential salary report and learned that, on average, marketing employees earn less than engineering employees. In addition, several top performers in the engineering group make significantly more than anybody in marketing. The report was instantly passed around the company by email and now everyone is discussing the situation. You’ll deal with the data security issue later; for now, you need to address the dissatisfaction in the marketing group.