2-20. INTERPERSONAL COMMUNICATION: LISTENING TO EMPATHIZE [LO-4] Think back over conversations you have had with friends, family members, co-workers, or classmates in the past week. Select a conversation in which the other person wanted to talk about something that was troubling him or her—a bad situation at work, a scary exam on the horizon, difficulties with a professor, a health problem, financial concerns, or the like. As you replay this conversation in your mind, think about how well you did in terms of empathic listening (see page 46). For example, did you find yourself being critical when the person really just needed someone to listen? Did you let the person know, by your words or actions, that you cared about his or her dilemma, even if you were not able to help in any other way? Analyze your listening performance in a brief email message to your instructor. Be sure not to disclose any private information; you can change the names of the people involved or the circumstances as needed to maintain privacy.