2-23. COMMUNICATION ETIQUETTE: TELEPHONE SKILLS

[LO-6] Late on a Friday afternoon, you learn that the facilities department is going to move you—and your computer, your desk, and all your files—to another office first thing Monday morning. However, you have an important client meeting scheduled in your office for Monday afternoon, and you need to finalize some contract details on Monday morning. You simply can’t lose access to your office at that point, and you’re more than a little annoyed that your boss didn’t ask you before approving the move. He has already left for the day but you know he usually checks his voicemail over the weekend, so you decide to leave a voicemail message, asking him to cancel the move or at least call you at home as soon as possible. Plan your message (use an imaginary phone number as your contact number and make up any other details you need for the call).

As directed by your instructor, submit either a written script of the message or a recording of the actual message.