=+4. How might the Yes and rule of improvisation be used to train customer service representatives at
Question:
=+4. How might the “Yes and” rule of improvisation be used to train customer service representatives at an L.L. Bean or a Dell call center? Without physical cues, such as facial expression and body language, is the “Yes and” rule still effective?
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Related Book For 
Business Communication Essentials A Skills Based Approach To Vital Business English
ISBN: 9780132539715
5th Edition
Authors: Courtland L. Bovee
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