9-38. MESSAGE STRATEGIES: PERSUASIVE CLAIMS AND REQUESTS FOR ADJUSTMENT [LO-2] You thought it was strange that no one called you on your new mobile phone, even though you had given your family members, friends, and boss your new number. Two weeks after getting the new phone and agreeing to a $70 monthly fee, you called the service provider, InstantCall, just to check whether everything was working. Sure enough, the technician discovered that your incoming calls were being routed to an inactive number. You’re glad she found the problem but then it took the company nearly two more weeks to fix it. When you called to complain about paying for service you didn’t receive, the customer service agent suggested you send an email message to Jen Chu at the company’s regional business office to request an adjustment.