A regular customer has purchased a gas fire from Smalltown Gas Showrooms the day previous to a

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A regular customer has purchased a gas fire from Smalltown Gas Showrooms the day previous to a price reduction on all models of gas fires, and the customer in an angry letter now seeks redress.

As Sales Manager of Smalltown Gas Showrooms write a tactful but firm letter of refusal.

S.C.C.A.P.E. Advanced Secretarial Certificate

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