Qualbest Pharmaceuticals Limited is a British company which manufactures drugs and medicines. These have saved many lives in British and European hospitals. Some of the drugs have been invaluable in curing diseases in the developing countries. Of course, it is not possible to cure every sick patient, whatever drug is used. The high cost of research makes the drugs very expensive. An (imaginary) British newspaper has recently published an article attacking the company for overcharging and for marketing drugs which do not cure people. This attack in unjustified when all the facts are known. For example, the company donated a large consignment of drugs after an earthquake disaster in one of the developing countries.

EITHER

(a) A Director of the company decides to write a letter to the newspaper, which he hopes the editor will publish, in which he will defend his company against the attack. He asks you as his secretary to draft a suitable letter which he will use as a guide when he writes his final draft. Prepare a letter as requested, basing it on the facts given above. You may invent minor details to lend realism. No expert knowledge of drugs is required, and you should not discuss diseases except in general terms.

OR

(b) An official working for an international relief organisation asks you as his secretary to draft a letter from him to Qualbest Pharmaceuticals Limited. He wants to express his gratitude for the firm's generous help during a recent disaster, and to comment on the newspaper attack which he has just read. Prepare the draft as requested, basing it on the facts given above. You may invent minor details to lend realism_ No expert knowledge of drugs or relief work is required.

(LCC Private Secretary's Certificate)