Message for Analysis 7.A: Media Skills: IM, Creating a Businesslike Tone [LO-3] The following instant messages caused offence to the recipient. Please rewrite them in a more business-like tone.

1. Get on with it.

2. Your delay has caused me huge problems. Can’t you speed things up in the future?

3. Our suppliers have put up their costs so we have had to pass these on to customers as a result.

4. This needs your urgent investigation.

5. I’ll let you know the result when I can.

6. No way.

7. I don’t know what you expect me to do about it!

8. That has nothing to do with me.

9. I am really very busy at the moment.

10. Yes, we have received this sort of complaint before, usually when the customer has not read the instructions fully and so has not put it together properly.

11. I can’t understand what your problem can be.

12. It’s not something that is very much of a problem as far as I’m concerned.