2. Invitation to Insight Think about a situation you have experienced in which communication went wrong. Diagnose the problem by finding the parts of the communication process that contributed to the trouble. Suggest a remedy for each problem you identify:

a. Sender: Did the wrong person send the message?

b. Encoding: Did the sender use words or nonverbal cues that were confusing, inappropriate, o r i rrelevant?

c. Message: Was the message too short or too long? Were there too many messages?

Was the timing wrong?

d. Channel: Was the most appropriate channel c hosen?

e. Receiver: Was there no receiver at all?

Was the message poorly formulated for the person(s) at whom it was aimed?

Was it received by the wrong person?

f. Decoding: Did the receiver read in meanings that were not intended?

g. Feedback: Was feedback adequate to ensure understanding? What impact did the feedback have on the sender?

h. Noise: Did external, physiological, or psychological noise distort the message?

Provide s pecific e xamples.

i. Context: In what ways did physical, social, chronological, and cultural contexts impede t he i nteraction?