4. Exit Interview Planned to Gather Useful Information. For efficiently handling a situation in which your oral communication skills are important to a company, you must do some preliminary planning and practice.

Assume that you work for a firm with high employee turnover. Your responsibility is to gather information that will be useful to management in determining why so many employees leave. This information will be gathered in an exit interview procedure used by your company and conducted with every employee who leaves. You are to establish specific objectives to be followed during the interview, set up strategies that can be followed, and develop a specific list of questions that you will ask during the interview.

Try these questions out in an interview setting in class, using another member of the class as the employee who is leaving the company. In your interview, you should first express appreciation to the employee for his or her service. (This should be done in order to set the tone for a positive and relaxed interview.) You should then emphasize to the employee that in no way will the information gathered be used against the employee when seeking employment elsewhere. Stress the fact that the information will be used to help management improve working conditions in the company and per-?