5. b. If an implied decision might be misunderstood, express your decision clearly near the end of...

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5.

b. If an implied decision might be misunderstood, express your decision clearly near the end of the explanation. Be careful not to mislead or otherwise cause uncertainty regarding your decision. The best place for a negative decision is in the middle of a paragraph, and never in a paragraph by itself. Avoid “must refuse,” “cannot grant,” and similar negatives.

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Effective Business Communications

ISBN: 9780070443983

7th Edition

Authors: Herta A Murphy, Herbert W Hildebrandt, Jane P. Thomas

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