A. Whats your reaction to Indra Nooyis mothers friends congratulating her mother rather than her? How did

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A. What’s your reaction to Indra Nooyi’s mother’s friends congratulating her mother rather than her? How did this inspire Nooyi?

B. What was unique about Nooyi’s thank-you messages? What are several unique traditions you could create to thank colleagues?

C. What is your view of physical thank-you notes? What are the advantages and disadvantages compared to digital thank-you notes?

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