Barra was criticized for spending a significant portion of her congressional testimony responding that she just “didn’t know.” From what you read here, do you think that she made effective decisions on her arrival at GM to address the problem?Today’s GM will do the right thing. That begins with my sincere apologies to everyone who has been affected by this recall, especially the families and friends [of those] who lost their lives or were injured. I am deeply sorry.*

Mary Barra, CEO and chair of General Motors, apologizing for a botched recall of 2.6 million GM vehicles that contained dangerous and deadly ignition switch defects The above quote is the public apology of Mary Barra, CEO and chair of General Motors, when she appeared before the U.S. Congress in April 2014. She was there to answer for thirteen deaths that GM says were caused by a faulty ignition switch, as well as for GM’s ten-year delay in issuing a recall for the vehicles containing this dangerous defect.