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fundamentals of human resource management

Questions and Answers of Fundamentals Of Human Resource Management

7. In the previous 10 years, we’ve had only one equal employment complaint, and now in the last few years we’ve had four or five. What should I do about it? Why?
8. My strategy is to (hopefully) expand the number of stores and eventually franchise, while focusing on serving only high-quality fresh ingredients. What are three specific human resource management
9. Identify and briefly discuss five specific human resource management errors that I’m currently making.
27. Explain specifically how strategic human resource management at BP seems to have supported the company’s broader strategic aims. What does this say about the advisability of always linking
12-16. What is employee relations? Why is it important and what would you do to improve the employee relations in a company where relations were bad?
13-2. Discuss the nature of the major federal labor relations laws.
13-3. Discuss the main steps in the collective bargaining process.
13-4. Explain why union membership dropped, and what the prospects are for the union movement.
13-5. Why do employees join unions? What are the advantages and disadvantages of being a union member?
13-6. What actions might make employers lose elections?
13-7. Describe important tactics you would expect the union to use during the union drive and election.
13-8. What is meant by good-faith bargaining? Using examples, explain when bargaining is not in good faith.
13-9. Define impasse, mediation, and strike, and explain the techniques that are used to overcome an impasse.
13-10. You are the manager of a small manufacturing plant. The union contract covering most of your employees is about to expire. Working individually or in groups, discuss how to prepare for union
13-12. Several years ago, 8,000 Amtrak workers agreed not to disrupt service by walking out, at least not until a court hearing was held. Amtrak had asked the courts for a temporary restraining
13-13. The Kaiser Permanente Health System is often held out as an employer with very good labor relations. What can you discern from websites such as www.kaiserpermanentejobs.org (then click Who we
13-14. What does www.seiu.org/ tell you about this union’s aims and how it intends to achieve them?
13-15. The PHR and SPHR Knowledge Base Appendix(pages 515–523) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as
13-1. Briefly describe the history and structure of the U.S. union movement.
12-17. Based on what you read in this chapter, summarize in one page or less how you would explain Enron’s ethical meltdown.
12-19. This case and this chapter both had something to say about how organizational culture influences ethical behavior. What role do you think culture played at Enron? Give five specific examples
12-20. What would you do if you were Jennifer, and why?
12-21. Should a disciplinary system be established at Carter Cleaning?
12-22. If so, what should it cover, and how would you suggest it deal with a situation such as the one with the errant counter people?
12-23. How would you deal with the store manager?
12-24. Based on what the site says about adverse actions and performance-based actions, are you in a strong position to discipline or dismiss this employee or not?
12-25. What appeals processes are open to this person?
12-26. What employee relations-building techniques we discussed in this chapter does the OPM use, according to its website?
1. Briefly describe the U.S. labor movement.
2. Explain how employee engagement may affect unionization.
4. Describe the process of a union drive and election.
13-16. Explain in detail each step in a union drive and election.
14-16. Based on your knowledge of health and safety matters and your actual observations of operations that are similar to ours, make a list of the potential hazardous conditions employees and others
14-5. What approaches would you suggest companies adopt to reduce unsafe acts at the workplace?
14-6. What are the symptoms of computer-related health problems? Discuss some measures taken by employers to avoid such health problems in employees.
14-7. Explain how an employee could reduce stress at work.
14-9. Working individually or in groups, compile a list of the factors at work or in school that create dysfunctional stress for you. What methods do you use for dealing with the stress?
14-10. An issue of the journal Occupational Hazards presented some information about what happens when OSHA refers criminal complaints about willful violations of OSHA standards to the U.S.Department
14-11. Recently, a 315-foot-tall, 2-million-pound crane collapsed on a construction site in East Toledo, Ohio, killing four ironworkers. Do you think accidents like this are avoidable? If so, what
14-13. The PHR and SPHR Knowledge Base Appendix(pages 515–523) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human resource management (such as
(2) Identify the material in this chapter that relates to the required knowledge the appendix lists.
(3) Write four multiple-choice exam questions on this material that you believe would be suitable for inclusion in the HRCI exam. And
(4) if time permits, have someone from your team post your team’s questions in front of the class, so the students in other teams can take each other’s exam questions.
14-14. Explain how to prevent accidents at work.
14-15. How would you go about providing a safer work environment for your employees?
14-4. Why is it necessary to mange unsafe acts in addition to unsafe conditions at the workplace?Why do you think employees might act unsafely although they know that their acts may cause accidents?
14-3. Discuss major health problems at work and how to remedy them.
14-2. What unsafe conditions may cause accidents at the workplace? Suggest some remedies to eliminate or minimize such conditions.
13-17. Briefly illustrate how labor law has gone through a cycle of repression and encouragement.
13-18. The producers said the WGA wasn’t bargaining in good faith. What did they mean by that, and do you think the evidence is sufficient to support the claim?
13-19. The WGA did eventually strike. What tactics could the producers have used to fight back once the strike began? What tactics do you think the WGA used?
13-20. This was basically a conflict between professional and creative people (the WGA) and TV and movie producers. Do you think the conflict was therefore different in any way than are the conflicts
13-21. What role did negotiating skills seem to play in the WGA–producers negotiations? Provide examples
13-22. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
13-23. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
13-24. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievances and gripes like this one get expressed and also get
1. Discuss OSHA and how it operates.
14-1. Discuss OSHA and how it operates.
6. Discuss the main elements in an occupational security and risk management program.
4. Describe how one company uses employee engagement to improve workplace safety.
3. Explain how to prevent accidents at work.
2. Explain in detail three basic causes of accidents.
1. Summarize the purpose and process of employee orientation.
2. Give an example of how to design onboarding to improve employee engagement.
4. Explain how to use five training techniques.
5. List and briefly discuss four management development methods.
6. Answer the question, “What is organizational development and how does it differ from traditional approaches to organizational change?”
7. Explain what to consider in evaluating the effectiveness of a training program.
7-2. Compare and discuss the advantages and disadvantages of on-the-job apprenticeship training and training through classroom lecture.Which do you think is more effective?
7-3. Discuss some of the forms of Internet-based learning that are increasingly being used in organizations. What are the benefits of such training methods?
7-4. One reason for implementing global training programs is the need to avoid business losses due to “cultural insensitivity.” What sort of cultural insensitivity do you think is referred to
7-5. Describe the pros and cons of five management development methods.
7-6. Do you think job rotation is a good method to use for developing management trainees? Why or why not?
7-7. What is organizational development and how does it differ from traditional approaches to organizational change?
7-8. Explain succession planning. Briefly discuss the stages involved in succession planning programs.
7-9. You’re the supervisor of a group of employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group’s
b. Explain how you would go about assessing whether it is in fact a training problem.
7-10. Choose a task with which you are familiar—mowing the lawn, making a salad, or studying for a test—and develop a job instruction sheet for it.
7-11. Working individually or in groups, develop a short, programmed learning program on the subject “Guidelines for Giving a More Effective Lecture.”
7-12. Find a provider of management development seminars. Obtain copies of its recent listings of seminar offerings. At what levels of managers are the offerings aimed? What seem to be the most
7-14. Working individually or in groups, develop an orientation program for high school graduates entering your university as freshmen.
7-15. The PHR and SPHR Knowledge Base appendix at the end of this book (pages 515–523) lists the knowledge someone studying for the HRCI certification exam needs to have in each area of human
(2) identify the material in this chapter that relates to the required knowledge the appendix lists;
(3) write four multiple-choice exam questions on this material that you believe would be suitable for inclusion in the HRCI exam; and
(4) if time permits, have someone from your team post your team’s questions in front of the class, so the students in other teams can take each other’s exam questions.
7-16. Explain how you would apply our “motivation points” (pages 231–232) in developing a lecture, say, on orientation and training.
7-17. Your employee is only selling about half the items per week that he should be selling. How would you go about determining what the problem is and whether training is the solution?
7-18. If you were Paul Sanders, how would you deal with the issues raised in the letter?
7-19. What would make the mentoring program a success?How would you define success, and failure?
7-20. Under what circumstances would you choose these training processes?
7-21. Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information?
1. Explain the purpose of performance appraisal.
2. Discuss the pros and cons of at least eight performance appraisal methods.
3. Give examples of potential appraisal problems and how to deal with them.
4. List steps to take in the appraisal interview to improve employee engagement.
5. Explain how you would take a performance management approach to appraisal.
8-1. Explain performance appraisal and discuss the main reasons for conducting such appraisals.
8-2. Describe the three steps in a performance appraisal cycle.
8-3. An immediate superior is usually the only one who appraises employees. What issues may arise when using this approach?
8-4. What is 360-degree-feedback performance appraisal? Discuss the benefits and difficulties of using the 360-degree-feedback approach in organizations.

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