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business
information technology management

Questions and Answers of Information Technology Management

When evaluating new services and/or technologies that might attract shoppers to a store-based retailer, what criteria should managers consider when evaluating innovations? In other words, what areas
If you were a retail manager, how would you evaluate the Nike Speed Shop service described in this section? Is this the kind of service that can scale over time? Would it become a sustainable
What are some examples of experiential retail that are likely to appeal to younger shoppers in their late teens and early 20’s?
Why does it make sense to offer free, in-store Wi-Fi connections given the way that people like to shop these days?
Out of the three most important factors that influence where people shop, why is convenience probably the one that retailers should focus on the most (instead of product and price)?
Traffic shaping creates two tiers of traffic. What are those tiers? Give an example of each type of traffic.
What are the differences between 4G and 5G networks?
What are the two models of quality of service and how are they different?
1. Why was the City of Cedar Park attempting to address the way in which it communicated water consumption information to its customers?2. Why were City of Cedar Park customers frustrated?3. What is
1. Why did Carnival Cruise Line think the OceanMedallion would help increase their cruise sales?2. What is the services component of the OceanMedallion called and what technologies does it use?3. On
What are the four main concerns of data privacy?
Why is it important for you to know how your online data is handled?
Who has responsibility for data privacy laws at the US federal level?
Name three US consumer protection data privacy regulations.
What is the name of the new California data protection law?
Is an EU citizen who does not live in the EU protected under the General Data Protection Rules (GDPR)?
Why is the US not considered part of the GDPR?
What is the name of the mechanism that brings the US under the jurisdiction of the GDPR?
Why might management not treat cyberthreats as a top priority?
Describe the differences between distributed denial-of-service (DDoS), telephony denial-of-service (TDoS) and permanent denial-of-service (PDoS).
Define what Trojan is and explain why it is dangerous.
Why are Man-in-the-Middle (MitM) attacks on the rise? How might companies guard against MitM attacks?
What is cryptojacking? How can you protect yourself from being a victim of cryptojacking?
How are the motives of hacktivists and APTs different?
Explain why it is becoming more important for organizations to make cyber risk management a high priority?
What is the purpose of Rogue Application Monitoring?
Name three essential cybersecurity defenses.
What is the difference between hot, warm and cold sites?
When and why do companies impose do-not-carry rules?
What is the purpose of general defense controls?
What is the purpose of application defense controls?
Name the five major categories of general controls.
Name four application controls.
What are the six major objectives of a defense strategy?
What is the purpose of the PCI DSS?
What are the major elements in COBIT 2019?
What four components comprise the IT security defense-in-depth model?
What is the difference between IPv4 and Ipv6?
What is the purpose of an IP address?
What is an API and what are the benefits of using an API?
What is the difference between 4G and 5G?
Why is 5G not widely available?
Why has group work become more challenging?
List ways in which virtual collaboration can be used in business.
What devices do you have that take advantage of the IoT? Describe how they impact the way that you live and work.
What is driving the rise of the IoT?
What is the main concern that organizations have about the IoT?
Do you think the advantages outweigh the disadvantages of the IoT? Explain.
Where do you stand on the issue of Net Neutrality?
How do you think the state level Net Neutrality regulations are going to impact ISPs?
1. Uber and Airbnb Innovative Digital Business Models Facilitate Global Expansion In what ways are the Uber and Airbnb business similar or different?2. What challenges did Uber and Airbnb face when
The Internet of Things Comes to Sports 1. Why did NFL equip its players with RFID tags?2. What factors contributed to the success of the IoT initiative at the NFL?3. What are the benefits and
Creating a Digital Vision to Transform a Company and Improve the Customer Experience 1.Why is creating a clear vision of how a company will better engage with customers and solve their problems a
Name the six components of an IS.
Describe the differences between data, information, knowledge and wisdom?
What characteristic distinguishes a DSS from an MIS?
What level of personnel typically uses an EIS?
What factors determine IS value?
What is the purpose of the IT infrastructure?
How is the IT infrastructure different from the IT architecture?
What is the purpose of an enterprise architecture?
What are the business benefits of an EA? Explain why it is necessary to ensure that an EA maintains alignment between IT and business strategy?
What four categories of KPIs are typically used to measure the success of an EA? Give two examples of each.
What are the main types of XaaS?
What are the advantages of using cloud computing?
In what ways is a virtualized information system different from a traditional information system?
Describe the different types of virtualization.
What levels of an organization benefit most from a data warehouse?
How is a data lake different from a data warehouse?
Explain why it is important to develop an effective data governance program?
1. How many documents does ThyssenKrupp have to process to build one elevator?2. How did using M-Files benefit ThyssenKrupp?3. What consequence did ThyssenKrupp face because of project delays?4. For
1. Why was there dirty data in the UW database?2. What were the consequences to UW of the dirty data?3. How did UW address the problem of dirty data?4. What were the benefits they experienced from
Name four disruptive business models and describe what they offer to their customers.
How is IT contributing to the success of the on-demand and shared economies?
List the six IT business objectives.
What are the key strategic and tactical questions that determine an organization’s profitability and management performance?
Give two examples of how companies are transitioning to digital business models.
What factors are driving the move to digital business models?
What impact is the SMAC model having on business?
How does IT enable business process engineering?
Is on-demand work a viable option for you? Explain.
What types of IT careers have the most potential in the current hiring market?
Why do you think it is beneficial to hold an IT certification?
Why do you think IT job prospects are so strong? Explain.
Why is it important for you to be an “informed user” of IT?
Describe two examples of the influence of SoMoClo on the financial industry.
A is a series of actions directed toward a particular result.a. goalb. processc. pland. project
_______ processes include coordinating people and other resources to carry out project plans and create the products, services, or results of the project or
Which process group normally requires the most resources and time?a. Initiatingb. Planningc. Executingd. Monitoring and controllinge. Closing
What methodology was developed in the United Kingdom, defines 45 separate subprocesses, and organizes them into eight process groups?a. Six Sigmab. RUPc. \(P M B O K\) Guided. PRINCE2
Which of the following outputs is often completed before initiating a project?a. stakeholder registerb. business caseC. project charterd. kick-off meeting
A work breakdown structure, project schedule, and cost estimates are outputs of the ______ process.a. initiatingb. planningc. executingd. monitoring and controllinge. closing
Initiating involves developing a project charter, which is part of the project management knowledge area.a. integrationb. scopec. communicationsd. risk
______ involves measuring progress toward project objectives and taking corrective actions.a. Initiatingb. Planningc. Executingd. Monitoring and controllinge. Closing
Which of the following is not a typical reason that project teams would use a predictive approach versus an agile approach to managing a project?a. The project has unclear up-front
Many people use to have a standard format for preparing various project management documents.a. methodologiesb. templatesc. project management softwared. standards
Study the WBS and Gantt charts provided in Figures 3-3 and 3-4. Enter the WBS into Project 2013, indenting tasks as shown to create the WBS hierarchy. Do not enter durations or dependencies. Print
JWD Consulting wrote a business case before officially initiating the project management intranet site project. Review the contents of this document in Table 3-2 and find two articles that describe
Read an article or watch a video about a recipient of PMI's Project of the Year award. Search online for information from PMI's website. Write a one-page paper summarizing a winning project, focusing
Download the template files used in this text from the companion website or from www.kathyschwalbe.com. Review several of the files, and look at examples of how they are used in this text. Also

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