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business
information technology management

Questions and Answers of Information Technology Management

Why is it useful for a sales analysis application to be able to access POS system files?
How can managers use the results of menu engineering to improve the profitability of their operations?
Which pricing model has historically been preferred by the industry?
What problems could managers encounter when the restaurant operation uses generic software applications to manage information?
How can managers benefit from integrated software applications?
What do the terms “precosting” and “postcosting” mean?
How are menu management applications, such as menu engineering, different from most other management applications?
What are some of the reports produced by automated beverage systems that enhance management's control of operations?
What are the advantages an automated sales office has over a nonautomated sales office?
What are the advantages of using an automated sales system to create a function book and a banquet event order?
How does automation facilitate trace file, account file, and master card file systems?
What is the goal of revenue management?
What role does booking pace play in revenue management?
Why is transient displacement analysis so important in determining whether to accept a group reservation?
What does the term “off-premises catering” mean?
What does “finished product catering” mean?
What files are typically included in catering software packages?
What competitive advantages do automated home delivery systems offer?
What functions are performed by an accounts receivable module?
How can management use an aging of accounts receivable schedule?
What functions does an accounts payable module perform?
What override options provided by accounts payable modules may be useful to management?
What are some uses of the cash requirements report produced by an accounts payable module?
What functions are performed by a payroll module?
What are some of the characteristics of hospitality operations that complicate the design of a back office payroll module?
How can differences among purchase units, issue units, and standard recipe units complicate the design of a back office inventory module?
What are two basic ways by which a purchasing module may automatically generate purchase orders?
What functions does a financial reporting module perform?
What is the purpose of a management information system?
What are the typical duties and responsibilities of a property systems manager?Of a department systems supervisor?
What are the three phases of the data processing cycle? Describe the functions performed in each phase.
What does the term “binary code” mean?
What is the difference between a bit and a byte? A kilobyte and a megabyte?A megabyte and a gigabyte? A gigabyte and a terabyte?
What does the term “database” mean? How can database management programs be useful to managers of hospitality operations?
What are “files,” “records,” and “fields”? How are they organized within hierarchical and relational database structures?
How do primary and secondary keys function in relation to multiple searches across a broad spectrum of field categories within a large database?
What is the difference between data warehouses and data marts?
How can personalized communications work as a marketing tool?
How can management go about analyzing the current information needs ofa hospitality operation? How can flowcharts be used as a method of analysis?
What are some of the ways management can collect product literature regarding technology systems?
What factors must management take into account when determining system requirements?
What does the term “algorithm” mean? How does this term relate to management’s task of determining system requirements?
What are the three major sections of a “request for proposal’? Why is it important for management to ask vendors to follow the same format when submitting proposals for review? :
In relation to purchasing a technology system, what do the terms “direct costs,” “indirect costs,” and “hidden costs” mean? What are some examples of each?
What are the three areas typically addressed in a contract for the purchase of a technology system?
What are the major differences between single-vendor, multi-vendor, and other equipment manufacturer contracts? What are the advantages and disadvantages of each?
Upon completing contract negotiations, what factors must management officials address regarding the installation of a technology system?
Why is securing adequate documentation of each system component critical to the success of system operations beyond the installation period? What are the three critical forms of documentation?
What installations are critical to electrical system security?
What is provided in a disaster recovery plan (DRP)?
In what ways can user access to data be restricted?
What applications policy can be enforced through a lock down?
What is a major precaution that can be taken to guard against system failure or data loss?
Which two network programs are useful in system documentation?
What is the purpose of a security audit?
What are suggested tasks for hotel managers when a property management system is down?
Which staff member should be responsible for maintaining the room status change log when a property management system is down?
What steps are necessary to bring up to date a property management system that was previously down?
Why is it important to delineate application objectives before implementation?
What is product differentiation?
What are the basic functions performed by a reservations module of a property management system?
What are the basic functions performed by a rooms management module of a property management system?
What are the basic functions performed by a guest accounting module of a property management system?
Why are property management system interfaces necessary?
What are the basic functions performed by a point-of-sale system?
What are the basic functions performed by a sales and catering system?
What are the basic functions performed by a hospitality accounting system?
How have hospitality businesses been affected by e-commerce?
How do enterprise systems interact with property management systems?
What advice concerning website development would you give to hospitality managers?
What does the term “hardware” mean? Identify the three hardware components necessary for a computer system, and describe their functions.
What are the various types of keys typically found on a computer’s keyboard?
What is the difference between an impact printer and a nonimpact printer?Give examples of each type of printer.
What is the difference between RAM and ROM?
What are examples of external storage devices?
What is the difference between a sequential access medium and a random access medium?
What terms do the following abbreviations represent: I/O, CPU, CRT, CD-R, CD-RW, DVD?
What is meant by the term “software”?
What are the various functions performed by most operating systems?
What comprises a network? What are the two ways networks can be configured?
What are three hardware components essential to effective Internet operations?What are their functions?
What are the basic functions performed by a reservations module of a property management system?
What are the basic functions performed by a rooms management module of a property management system?
What are the basic functions performed by a guest accounting module of a property management system?
Why are property management system interfaces necessary?
What are the basic functions performed by a point-of-sale system?
What are the basic functions performed by a sales and catering system?
What are the basic functions performed by a hospitality accounting system?
How have hospitality businesses been affected by e-commerce?
How do enterprise systems interact with property management systems?
What advice concerning website development would you give to hospitality managers?
What does the term “hardware” mean? Identify the three hardware components necessary for a computer system, and describe their functions.
What are the various types of keys typically found on a system's keyboard?
What is the difference between an impact printer and a nonimpact printer?Give examples of each type of printer.
What is the difference between RAM and ROM?
What terms do the following abbreviations represent: I/O, CPU, CRT, CD-R, CD-RW, DVD?
What is meant by the term “software”?
What are the various functions performed by most operating systems?
What is the difference between a sequential access medium and a random access medium?
What are examples of external storage devices?

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