Questions and Answers of Management And Leadership

Identify the types of interviews.
Compare interviewing and testing as data collection methods.
Create an information and referral system.GATHERING ADDITIONAL INFORMATION
Locate available services.
Learn how goals and objectives are formulated.IDENTIFYING SERVICES
See how a client (Sharon Bello) and a case manager (Alma Grady) work together to develop a plan for services.
See first-hand how a plan can change during the case management process.
Write a plan.
Identify the parts of a plan.
Describe the ways in which the continued assessment can change over time.DEVELOPING A PLAN FOR SERVICES
List the two areas of concern that are addressed when reviewing the problem.
Do you believe that certain communication skills are essential to effective interviewing? If your answer is no, why not? If yes, what are they, and why are they important?
Discuss the kinds of activities that might help you practice your listening skills.
What are the advantages and disadvantages of recording client information on the computer while conducting the intake interview? Speculate about how interviewing changes if computers are used in the
Do you think that you will be able to conduct a good interview? What skills will you need to strengthen your competence as an interviewer?
Name four pitfalls of interviewing and tell how each may be avoided.Questions for Discussion
What are the four commonly used methods of introducing an open inquiry?
Distinguish between closed and open inquiries.
Describe the five situations when questioning is appropriate.
State the advantages and disadvantages of questioning.
Why are listening and questioning both complex skills and arts?
What are the five listening behaviors represented by the acronym SOLER?
What is attending behavior (active listening)?
Discuss the importance of listening in the intake interview.
Write general guidelines for essential communication skills in interviewing.
Discuss the problems that are created by stereotypes based on gender, race, age, and sexual orientation.
Describe an office setting that facilitates relationship building.
Write a dialogue representing the beginning of an intake interview to illustrate desirable attitudes and characteristics of the helper.
What attitudes and characteristics facilitate the development of a helping relationship?
Describe each of these pitfalls.
Name four interviewing pitfalls.
Write a dialogue illustrating responses that a case manager might use in an intake interview.INTERVIEWING PITFALLS
Offer a rationale for questioning as an art.
Support the importance of listening as an important interviewing skill.
List three interviewing skills.
List the essential communication skills that contribute to effective interviewing.
List barriers that discourage a positive interview experience.ESSENTIAL COMMUNICATION SKILLS
Describe a physical space that encourages positive interactions between the client and the case manager.
Name five characteristics that make a good interview.
Describe four populations of clients that may require the case manager’s approach to be culturally sensitive.
List two reasons why the attitudes and characteristics of the case manager are important to the interview process.
Develop a plan to interview a client who has applied for public housing.
Speculate on what could happen if a client’s confidentiality were violated.
What evidence can you give to prove that a good assessment is vital to the case management process?
Why do you think the interview is an important part of the case management process?
Describe the SOAP format and its components.Questions for Discussion
What purposes do staff notes (case notes) serve?
Compare process recording and summary recording, and provide an example of each.
Describe case assignment.
What might a strengths assessment look like?
What questions guide the assessment of the information gathered during this first phase of service coordination?
Discuss the two problem areas related to confidentiality.
What does a helper need to know about confidentiality during the assessment phase?
Why are intake interviews and mental status examinations structured interviews?
Give three examples of issues that applicants may raise during the initial interview.
Describe what takes place in each of the three parts of an interview.
List the three factors common to all interviews.
What is the difference between interviewing and counseling?
Discuss different ways to define interview.
Describe the roles of the helper and the applicant during the initial meeting.
What purposes does the interview serve?
Distinguish between the terms applicant and client.
In what different ways do people learn about available services?
How does a person’s previous experience with human service agencies influence his or her decision to seek help?
State the reasons for case or staff notes.
List the content areas of an intake summary.
Distinguish between process recording and summary recording.
Compare the three scenarios of case assignment.DOCUMENTATION AND REPORT WRITING
List the two questions that guide assessment of the collected information.CASE ASSIGNMENT
Define the case manager’s role in evaluating the application.
State the general guidelines for confidentiality.
Distinguish between structured and unstructured interviews.
Describe a strengths assessment.
Define interview.
Compare the roles of the case manager and the applicant in the interview process.
List the ways in which potential clients learn about available services.
What is your plan to continue developing your sensitivity to working with culturally diverse clients?
Across all populations, what do the approaches to case management have in common? How do they differ?
Look at three populations and compare and contrast their challenges and the sources of these challenges. Look at three populations and compare and contrast what you believe might be strengths.
How might knowledge of religious/spiritual beliefs be important in working with clients?
Choose three populations that appear to be similar regarding the role of the family. Compare and contrast the populations you chose.
How would you define your racial and cultural identity?
Compare and contrast the experience of oppression of the populations discussed in this chapter.
List the possible steps you might take to help you continue to develop sensitivity to working with diverse populations.Questions for Discussion
For each of the following populations, African Americans, Arab Americans, Asian Americans, European Americans, Latinas/Latinos, Native Americans, women and men, sexual minorities, and individuals
Identify two reasons why understanding another’s culture is difficult.
Describe the movement between viewing the client as an individual and viewing the client and his or her culture.
Understand how knowledge of diverse populations supports the work of the case manager.
List the possible steps you might take to help you develop sensitivity when working with diverse populations.
Identify two reasons why understanding another’s culture is difficult.
Describe the movement between viewing the client as an individual and viewing the client and his or her culture.
Understand how knowledge of diverse populations supports the work of the case manager.
What advice would you give a new case manager about breaking a rule to meet a client’s need?
Do you think that it is a good idea to always grant client preferences? When is it not appropriate?
Why do ethical issues arise from the involvement of families in the case management process?
Confidentiality involves some special difficulties. Discuss them. What conclusions can you draw?
How does the case manager determine when it is permissible to break the rules?Questions for Discussion
Why is a discussion of end-of-life issues important?
Relate the case of Ms. Toomey to the guidelines for thinking about issues of autonomy.
Why can it be difficult to grant client preferences?

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