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Questions and Answers of
Management And Leadership
What hospital personnel should be included as members of this team?
What do you recommend for the project scope?
What are the business needs for your hospital and your recommended project deliverables? Be sure they are specific and measurable. Why is this important? Are there additional deliverables you
Who would be the likely sponsor(s) for this project?
4. Explain the proper way for project managers to assign responsibility and hold people accountable for getting work done and keeping the project on time and in budget?5. Explain the importance of
3. Outline the primary responsibilities of the project manager
2. Outline the process of developing a project, its scope, and its plan
1. Explain the term “project management” and its importance
How will you handle any negative feelings about the changes?
What will you do with the weak supervisor?
What would be your approach to having some people change positions?
How would you tell your people what you think and what you would like to do?
What would be your approach to changing the organizational structure?
3. Share this information with the class. Take note of the different ways other people address leadership opportunities and the results that are achieved.Ask classmates to consider one of your
2. How do these behaviors differ or match your responses from Activity 1?a.b.c.Describe how effective you believe your leader behaviors were in each of the situations you described above. Justify why
1. In the three scenarios above, describe how you felt about the situation and how you behaved.
4. What have you learned from the feedback? Are there any patterns in the way you lead?
3. Who has provided leadership feedback to you? What type of feedback have you received and how critical has it been?
2. Provide examples where you have practiced leadership in the last two weeks. What roles did you play?
1. Where have you learned about leadership? What books, websites, programs, or courses do you recommend and why?
5. What outcomes will be realized in pursuit of this purpose?
4. What process(es) will I use to achieve my purpose?
3. How is this purpose in line with the organization’s mission?
2. What is it that I will request of others in pursuit of this purpose?
1. What is my purpose in this situation—what am I trying to do?
7. Develop a plan to avoid burnout?
6. Provide strategies for career promotion
5. Outline the pros and cons of having a mentor or leadership coach
4. Incorporate methods for decision making and prioritization
3. Explain the importance of professional relevance, including physical and virtual profiles
2. Identify behaviors that foster effective leadership
1. Give details regarding the context in which leadership takes form
4. What is the plan for getting this done?
3. How will it affect me and my job (what is in it for me)?
2. Why is it happening?
1. What is happening?
4. What will you do with the subpar employee?
3. How will you get everyone working together efficiently?
2. How will you get others to buy in to your vision?
1. What will be your initial approach to making things better?
Let them know how often you want an update on their progress and how you expect it?
Let them know you are available for questions, direction, and help.
Set a firm deadline for completion of the task.
Let them know how much freedom they have to act.
Explain what is in it for them.
Show you have confidence in their abilities to accomplish the task.
Explain the importance of the task—the reason for the assignment. Do they buy in?
Do not set too many expectations.
Make sure the employees understand what the end result is that you expect.
Assign action steps. Assign someone to each action step, and set deadlines and follow up.
Leave time to sum up. Allocating time at the end of the meeting to summarize so everyone is on the same page is critical.
Have a stand-up meeting. To get business done more quickly, remove the comfort zone of the chair and table that makes it more likely that people will talk less and get to the point quicker.
Give everyone a voice. Be watchful to see who has not spoken and provide opportunities for them to speak.
Beware of Parkinson’s Law: “Work expands so as to fill the time available for its completion.”
Facilitate the meeting well. Keep the meeting running smoothly and on task.
Set out the ground rules. These ground rules need to be discussed up front.
Have a tight agenda. List a person’s name after each agenda item.
Establish objectives and expectations.
Have a clear reason for the meeting. Setting expectations is vital, and everyone invited to attend the meeting should know these reasons before the meeting begins.
Know if you really need a formal meeting. Meetings are expensive. Can this be done another way?
10. Explain the importance of holding people accountable for their responsibilities/assignments and how to do it?
9. Explain how to do one-minute goals, praises, and reprimands
8. Explain the importance of managing by walking around
7. Provide an example of how to let employees know what you expect
6. List five principles of running an effective meeting
5. State three strategies for effective departmental leadership communication
4. Provide three examples of how top leaders build their leadership teams?
3. Explain the importance of an organizational structure for a pharmacy department
2. Explain how to achieve a culture where people are productive and feel appreciated
1. Explain the importance of organizational culture and how it is set
Are we on track?
Are we making progress?
Knowledge of the person accountable for following the strategic plan?
The right people in the right positions?
The correct organizational structure?
Do I have
Is there a strategic plan in writing to achieve the vision?
Has the team bought in?
Does my team understand the vision and why it is important?
Is my vision in writing?
Can I explain my vision in a one-minute elevator speech?
Do I have a clear vision for my department?
9. Declare a short break while someone adds up the points for each item.
8. Each person has a set of points (3 points, 2 points, and 1 point). Each person votes for ideas they think are most important by placing their points next to the ideas. You may spread the six
7. The next step is to see if any ideas are similar and should be combined.
6. Once all the sheets are posted, it is time for clarification. People may ask others to clarify what they mean. However, no one can speak negatively or against anyone’s idea. This point is
5. The next person provides their idea. This person’s solution is #2. Keep going around the room. If a person is out of suggestions they say “pass.”
4. After a few minutes, the first person states a solution. The recorder writes the suggestion as #1 on a large flip (post-up) sheet. At this point, no one may ask questions or critique the idea.
3. If most people understand and agree that something needs to be done, everyone silently(privately) records ideas on how to solve the problem or do what needs to be done.
2. There is brief, open group discussion.
1. The leader explains something that needs to be done or solved and explains why.
3. Find a recent story in the news about a medication error and describe how you would explain to a newspaper reporter the organizational changes you would make to prevent the error.
2. Describe how you intend to use your positional and personal powers to influence the stakeholders also jointly involved in the medication use process to minimize medication errors.
1. List the potential stakeholders in the C-suite and how you will address their concerns.
4. Departmentalization by customer groups jobs on the basis of type of customer. In pharmacy, home-care or long-term-care patients represent this type of departmentalization. Within this customer
3. Departmentalization by geographical regions groups jobs on the basis of territory or geography. For example, a pharmaceutical company may have its sales force organized regionally, into the
2. Departmentalization by product organizes all functions needed to make and market a particular product under one person. For example, in the pharmaceutical industry, the brand manager for a product
1. Departmentalization by function organizes jobs by the functions to be performed. For example, in a hospital, the department of pharmacy is created to maintain all medication-related functions for
7. Compare and contrast what can happen when there is effective and poor communication within a pharmacy department?
6. Provide three ways to be successful with others’ organizational leaders
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