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operations management
Questions and Answers of
Operations Management
A local retailer is thinking of using exponential smoothing to forecast one of his well-selling products. His problem is that he is not sure if he should use a low or a high value of a. For this
Compare and contrast the Project Evaluation and Review Technique (PERT) with the Critical Path Method (CPM).
What is the difference between the waterfall approach and agile project management?
A logistics company has been in business for 4 years and wants to develop monthly indices. Monthly inventory quantities for these years are shown in the table below.a) Develop monthly indices.b)
What type of forecasting method would you recommend to a start-up retailer in terms of quantity, number of products, etc.? Would you use the same method after, say, 5 years of operation? Explain.
A warehouse manager wants to estimate the inventory moving in and out of his warehouse each week. An analyst suggests using a 3-, 5-, or 7-week moving average. However, before deciding, he wants to
Calculate (a) MAD and (b) MSE for the following forecast versus actual sales figures. FORECAST ACTUAL 100 95 110 108 120 123 130 130
How can an exponential smoothing model be made more responsive?
Given the following data, use least-squares regression to derive a trend equation. What is your estimate of the demand in period 7? In period 12? PERIOD DEMAND 1 7 2 9 m 5 4 11 5 10 6 13
The director of the Riley County, Kansas, library system would like to forecast evening patron usage for next week. Below are the data for the past 4 weeks:a) Calculate a seasonal index for each day
If the benefits of implementing CPFR are so evident, why are companies reticent to commit to this concept?
Registration numbers for an accounting seminar over the past 10 weeks are shown below:a) Starting with week 2 and ending with week 11, forecast registrations using the naive forecasting method.b)
Summarize in the form of a table the (a) Characteristics, (b) Strengths, and (c) Weaknesses of the following qualitative methods: (i) Jury of executive opinion, (ii) Delphi method, and (iii) Market
The following multiple regression model was developed to predict job performance as measured by a company job performance evaluation index based on a preemployment test score and college grade point
Kalamia Company tries to forecast the value of its business based on money spent on advertising. The company has been tracking the relationship between sales and money spent on advertising,
A careful analysis of the cost of operating an automobile was conducted by accounting manager Dia Bandaly. The following model was developed:^y = 4,000 + 0.20xWhere ^y is the annual cost and x is the
A study to determine the correlation between bank deposits and consumer price indices in Birmingham, Alabama, revealed the following (which was based on n = 5 years of data):a) What is the equation
The accountant at Bintong Chen Coal Distributors, Inc., in Newark, Delaware, notes that the demand for coal seems to be tied to an index of weather severity developed by the U.S. Weather Bureau. When
Given the following data, use least-squares regression to develop a relation between the number of rainy summer days and the number of games lost by the Boca Raton Cardinal baseball team. YEARS RAINY
The table below compares the accuracy of two forecasting methods used by company XYZ to forecast its monthly sales of one of its product. The data pertain to the forecast and actual sales levels over
Perform a “product-by-value” analysis on products A, B, C, D, and E. Unit Contribution Total Contribution A B с D $0.75 $0.33 $1.25 $0.85 E $0.75 $63,000 $82,000 $95,000 $115,000 $57,000
A company is investigating the make-or-buy decision for a new item with the following cost structure:a) At what volumes would each decision be preferred?b) What is the most economical decision for a
From the manufacturing, organizational, and supply chain management points of view, what kind of challenges might a firm face in shifting its designing strategy from integrality to modularity?
How can the voice of the customer be incorporated in the design of products and services?
Prepare a bill of material for the table illustrated: Left side Front Table top Back Right side Nut Casters Bracket Top of leg Washer Bolt
Develop the BOM for product XYZ made from two units of B, five units of C, and four units of D. B is sub-assembled from six units of E and two units of F; C from four units of E and three units of D,
Prepare a bill of material and an assembly chart for a salad of your own choosing.
Prepare a bill of material for a wooden pencil, complete with eraser.
Describe several applications of virtual reality in product design.
Identify three products or services that employ:a) Interchangeabilityb) Standardizationc) Modular design
Draw a fish-bone chart showing why an assistant you paid to prepare a spreadsheet produced one with numerous errors.
Choose criteria for a checklist to identify the quality problems (possible defect issues) for manufacturing shirts and blouses.
Identify and explain six quality inspections in a service with which you have had some experience.
What is process strategy?
What is service blueprinting?
What is process redesign?
Brazil’s fast-growing economy has been largely dependent on its freight transport capacity. A recent study has categorized the country’s containership sea port terminals into three distinct
What is additive manufacturing?
Jaguar Land Rover opened its first plant in China in 2014. Discuss the main reasons behind this decision.
24SEVEN convenience store, which opened its first store in New Delhi’s Lajpat Nagar in 2005, presently operates 38 round-the-clock stores in India’s capital region. Assume that the chain is
Review the location of shops and services in your local shopping center. Can you find examples of clustering in the retail sector?
What factors affect region/community location decisions?
Katie Reynolds owns two exclusive women’s clothing stores in Miami. In her plan to expand to a third location, she has narrowed her decision to three sites—one in a downtown office building, one
How can the center-of-gravity method be used to find the best locations for local services such as public libraries, medical centers, or post offices? What constraints should be considered when the
When placing a new medical clinic, the county health commissioner, Vicky Luo, wishes to consider three sites. The pertinent data are given in the following table. Which is the best site (assuming a
Distribution centers have a key role in ensuring quick home delivery of products in online sales. What techniques can be employed by retailers to select the best locations for their distribution
A Detroit seafood restaurant is considering opening a second facility in the suburb of West Bloomfield. The following table shows its ratings of five factors at each of four potential sites. Which
The fixed and variable costs for four potential plant sites for Brent Snyder’s Ski Supplies are shown here:a) Graph the total-cost lines for the four potential sites.b) Over what range of annual
The fixed and variable costs (in U.S. dollars) for the new recycling plant that Eldon Yi is opening in Australia are computed as follows:a) Over what range is each city preferable?b) For a recycling
Xun Xu Health and Fitness has several production facilities scattered around the central and northern part of Iowa. It would be desirable to have a distribution center from which to send product to
The main post office in Tampa, Florida, is due to be replaced with a much larger, more modern facility that can handle the tremendous flow of mail that has followed the city’s growth since 1970.
A manufacturing firm in Saudi Arabia has four work centers arranged in the following order:Plan A (Existing Layout).The number of workpieces moved between the four work centers are shown in the table
A job shop in the new industrial area of Six of October, Egypt, wants to arrange four work centers to minimize the interdepartmental material-handling cost. The flow and the current layout are shown
A large equipment manufacturer uses five adjacent work centers to manufacture its equipment. The distance between any two adjacent work centers is 100 meters. The number of daily trips between the
How is process layout applied to supermarkets layout? What are the advantages and disadvantages of this type of layout for customers?
A medical center located in Kuwait has the following layout. Each department is nearly 10 × 15 meters.The average number of patients moving among the different departments per day is shown in the
What are the main requirements of work cells?
Ten basic tasks must be performed on an assembly line to manufacture a product. The demand for the product is 60 units per day and the line is available 8 hours per day. The time to perform each task
What are the key factors that should be considered when designing a hospital layout?
The process of renewing a driver’s license at the traffic department in Egypt involves the following seven activities.These activities are currently performed in order and there are seven workers
Study the distribution of different sections and services across several floors in multistorey department stores. Explain the rationale behind the location of different departments or sections in
How does automatic identification work in a warehousing system?
Given the following task, times, and sequence, develop a balanced line capable of operating with a 10-minute cycle time at Dave Visser’s company.a) Draw the precedence diagram.b) Assign tasks to
Marilyn Hart, operations manager at Hart Electronics, faces assembly-line balancing problems. She has been told that the firm needs to complete 1,400 electronic relays per day. There are 420 minutes
Explain the concept of cross-docking.
Draw a process chart for receiving an order for a coffee, making the coffee, and handing it to the customer in a café.
How can labor specialization reduce the labor cost of operations?
To make sandwiches at a Subway, the staff should make use of both hands very quickly and efficiently. Make an operations chart involved in making a sandwich.
Explain the role of flow diagrams, process charts, activity charts, and operations charts in understanding and analyzing operations.
What are the main purposes of setting labor standards?
Draw a process chart for the activities of a receptionist handling the check-in process at a hotel.
A pizza shop in Dubai wants to estimate the standard time for preparing its famous margarita pizza. The manager has performed a time study of the process and the following results have been
Identify the category—“personal”, “fatigue”, or “delay”—in which the following job elements belong:a) A hair-dresser takes the phone to confirm a booking in the middle of a client
The process of replacing an old tire for customers at Tire Tech.company involves five work elements. The table below shows the results of a time study of the process performed by the manager on seven
Encouraging people to separate their household waste into recyclable and non-recyclable bins and collecting these bins has been a big task for many local authorities. In the collection process, the
The data in the following table represent time-study observations for an assembly process at Nagesh Murthy’s Toy Factory. On the basis of these observations, find the normal time for each element
A typical engineer at a mobile phone insurance company can fix 12 mobiles per day (based on the current demand level). If he works for nine hours a day, how much time does he have to fix each
An assembly-line worker at Joseph Milner’s Fabrication Shop inserts Part A into Part B. A time study was conducted and produced the following results in seconds: 8.4, 8.6, 8.3, 8.5, 8.7, 8.5. What
Arunachalam Narayanan has been clocked performing three work elements in the office, with the results shown in the following table. The allowance for tasks such as this is 15%.a) Find the normal
The cycle time for performing a certain task has been clocked at 10 minutes. The performance rating of Richard Muszynski III was estimated at 110%. Common practice in this department is to allow 5
A time study has revealed an average observed time of 5 minutes, with a standard deviation of 1.25 minutes. These figures are based on a sample of 75 cycles. Is this sample large enough for analyst
The financial analysis of a manufacturing company for the previous year has provided, among others, the following details:Net revenue: €50,000Cost of goods sold: €26,000Value on hand:◆ Raw
An excerpt from Kalamia manufacturing company’s last year’s final annual report revealed the following information:Compute:a) inventory turnover;b) weeks of supply, assuming an annual operation
A company has supplied the following data with respect to its three different types of fertilizers:Calculate (assuming 50 sales weeks annually):a) The inventory turnover and weeks of supply for each
The manager of a traffic and safety company wants to use the ABC classification system to classify its inventory items. The annual demand and the selling price of each item are listed in the table
What is e-procurement?
How does Red Lobster, described in the Global Company Profile, find competitive advantage in its supply chain?
Barbara Flynn’s company has compiled the following data on a small set of products:Perform an ABC analysis on her data. ITEM A B с D E ANNUAL DEMAND 100 75 50 200 150 UNIT COST $300 100 50 100 75
What is the implication of the Pareto principle?
Lynn Fish opened a new beauty-products retail store. There are numerous items in inventory, and Lynn knows that there are costs associated with inventory. However, because her time is limited, she
The South African company AFROS sells safety equipment from their central warehouse in Johannesburg. AFROS applies an annual counting of the inventories at approximately 55,000 articles.The supply
Which part of the cost in the EOQ is a linear function of the order quantity?
The small boatyard White Kayaks built 156 epoxy kayaks last year. Each of these requires 12 kg of epoxy, purchased in 6-kg barrels at $170 each, with a freight cost of $18 per shipment plus $1/kg.
What should be considered if the order quantity is to be increased from the optimal to a discount point?
Suggest how we can set the time between deliveries in a fixed period system.
Atech Service sells professional cleaning machines and scouring agents. They deliver the scouring agents to customers on a fixed weekly schedule.The annual demand is 1,500 bottles, each with a value
Why would it be advantageous to supply a regional warehouse from the central warehouse using a fixed period system?
Al-Arabi Manufacturing Company manufactures different types of knobs for doors in its manufacturing facility in 6th of October, Egypt. The company operates its production facility 250 days per year.
Union Furniture is a famous furniture store in Dubai. The company orders one of its bedroom models from Malaysia. The yearly demand for the bedroom is 200 units. The selling price is AED 5,000 per
The oar maker Collars produces high-quality oars shipped all over the world. The oars are equipped with bronze oarlocks when sold to customers. Those oarlocks are purchased from an external supplier.
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