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business
operations management

Questions and Answers of Operations Management

A problem often of concern to managers in processing industries is blending. The Nutmeg Corporation, from Problem 15, is considering a new product it intends to sell to active and health-concerned
The Nutmeg Corporation produces three different products, each in a 1-pound can: Almond-Lovers Mix, Walnut-Lovers Mix, and the Thrifty Mix. Three types of nuts are used in Nutmeg's products:almonds,
The Arctic Air Company produces residential air conditioners. The manufacturing manager wants to develop a sales and operations plan for the next year based on the following demand and capacity data
O'Connel Airlines is considering air service from its hub of operations in Cicely, Alaska, to Rome, Wisconsin, and Seattle, Washington. O'Connel has one gate at the Cicely Airport, which operates 12
The Lake Sharkey BBQ Pit serves slow cooked beef brisket by the pound. Based on historical sales during the Labor Day weekend, management has forecasted brisket sales in pounds as shown in the
Bold Vision, Inc. (from Problem 1), must purchase toner from a local supplier. The company does not wish to carry raw material inventory and therefore purchases only enough toner to satisfy the
A photographer takes passport pictures at an average rate of 20 pictures per hour. The photographer must wait until the customer smiles, so the time to take a picture is exponentially distributed.
One-Eyed Toad Pottery makes custom planters for upscale clients. The average demand for planters is 20 per week. One-Eyed Toad's production facility has the capacity to make 25 planters per week.
A hospital buys disposable surgical packages from Pfisher, Inc. Pfisher's price schedule is $50.25 per package on orders of 1 to 199 packages and $49.00 per package on orders of 200 or more packages.
Peachy Keen, Inc., makes mohair sweaters, blouses with Peter Pan collars, pedal pushers, poodle skirts, and other popular clothing styles of the 1950s. The average demand for mohair sweaters is 100
Two nurses at Northwood Hospital's Cardiac Care Unit are assigned to care for eight patients. Nurses are responsible for administering medication, taking vital signs, and responding to frequent calls
An electronics manufacturer must expand by building a second facility. The search is narrowed to four locations, all of which are acceptable to management in terms of dominant factors. Assessment of
A milk processing factory is investigating which locations would best position its new plant relative to three important retail customers (located in cities A, B, and C). As shown in the table, all
What improvement can you make in the process shown in Figure 2.17? Process: Changing engine oil Subject: Mechanic Beginning: Ending: Direct customer arrival Total charges, receive payment Insert
If Lee wants to be 95% confident that your estimate is within an absolute error range of plus or minus 2 percent, how many observations should you make?
Analyze the process as if it were an assembly line. Calculate the efficiency of the line. Calculate the balance delay.
Calculate the load-distance score of the preliminary layout.
Calculate the amount of capacity available to register regular guests and to register VIP guests. The capacity available for registering regular guests is 4320 minutes (12 staff * 6 hours * 60
Given your forecast, what additional information would you need to make a recommendation as to how many and which specific ships CII should deploy to each region for next season.
In terms of classification of services, explain where VMH could be placed.
What do you do? (Select one of the four options below and explain your answer.)1. Ignore the new analytics forecast and use a conservative approach to reduce inventory.2. Try and understand the
Below you see the bill of materials and on the back of this sheet are the MRP plans for items A, D, B, and C. Please answer the following questions:1. Each unit of A requires how many units of B?2.
Rapid Grower, the supplier of plant food for Greens in Problem 12, has offered the following quantity discounts. If the nursery places orders of 60 bags or less, the cost per bag is $25. For orders
A builder specializes in moving homes from one site to another in the Midwest after the land that the home currently resides on was sold to an airport. The builder has asked for your help in
Identify the type of organization CII is and its chief characteristics. Where would CII map in a construct such as Figure 1.3?
Identify the type of organization VMH is and its chief characteristics. Where would VMH map in a construct such as Figure 1.3?
Describe the project that is known as China’s Belt and Road Initiative.
Which distribution is utilized to predict the probability of completing a project on time?a) Uniformb) Exponentialc) Normald) Beta
What does the organization do, in a broad sense? Visualizing the cruise company as a transformation process, draw a simple diagram (like Figure 1.2) showing the inputs, resources, and outputs.
What does this organization do, in a broad sense? Visualizing the hospital as a transformation process, draw a simple diagram (like Figure 1.2) showing the inputs, resources, and outputs. Explain how
Describe the financial situation with respect to this initiative and how the initiators have been working with banks.
Which distribution is used for creating probabilistic task time estimates?a) Uniformb) Exponentialc) Normald) Beta
Explain how the location of Cruise International might affect the company. What implications might result from the organization’s location? Identify CII’s customer base.
Where is Valley Memorial Hospital located? What implications might result from the organization’s location? Identify VMH’s customer base.
1. How should Foodie go about launching this product in the market?2. What steps will be involved in getting the product manufacturing up and running?3. Identify the uncertainties associated with the
What has been the performance of the projects of the Belt and Road Initiative thus far? To answer this question, review this
Which method for project management removes safety times from task estimates in the planning stage?a) Program evaluation and review technique (PERT)b) Critical path method (CPM)c) Gantt chartd)
Identify the different departments on a typical cruise ship. Identify the type of personnel needed in each department.
Identify all the different departments at VMH. With so many departments, how do you expect the VMH facility to be laid out?
What are the expected benefits of the Belt and Road Initiative?
Which method for project management method was created and utilized for the Polaris missile?a) Program evaluation and review technique (PERT)b) Critical path method (CPM)c) Gantt chartd) Critical
Explain CII’s Mission Statement (found on the Cruise International Home Page). How does it define its business? What core values are emphasized? How do these core values affect day-to-day
Identify the organizational structure. What are the major units, what type of personnel work there, how many staff, etc.?
In general, compare and contrast the traditional and critical chain approaches to project management.
Which method for project management method uses buffers?a) Program evaluation and review technique (PERT)b) Critical path method (CPM)c) Gantt chartd) Critical chain approach
Visit the websites of two other cruise line companies (one possible candidate is Crystal Cruise Lines, another is Silver Seas Cruises) and look at their Mission Statements. What similarities and
Explain VMH’s Mission Statement. How does it define its business? What core values are emphasized? How are these core values reflected in operations?
Based on your understanding of CII’s Mission Statement, identify which of the four competitive priorities discussed in Chapter 2 you think CII should emphasize. Remember that the competitive
Visit the websites of two other hospitals (one possible candidate is Shouldice Hospital in Canada) and look at their Mission Statements. What similarities and differences do you notice when comparing
Using your results from Problem 6,a) Calculate the probability that the project will be completed in 32 weeks.b) Calculate the probability that the project will be completed in 35 weeks.Data from
How would you measure productivity at CII? Is productivity measurement important to CII? Be very specific with your response. Try to determine the implications of any productivity measure that you
Based on your understanding of VMH’s Mission Statement, identify which of the four competitive priorities discussed in Chapter 2, which you think VMH should emphasize. Remember that the competitive
Describe the service package offered by CII to its customers. You may find it useful to visit the “Life Onboard” section of several cruise websites to gain a better understanding of service
How would you assess productivity at VMH? Is productivity measurement important? Be specific with your responses.
Given CII’s Mission Statement, describe what should be in the service package if it is consistent with the company’s emphasized competitive priorities.
Describe the service package offered by VMH to its customers.
Draw a simple process flow diagram illustrating the different steps a guest goes through to receive one specific service, such as embarkation, arranging shore excursions, etc.
Explain how the service package is consistent with the company’s mission statement and the emphasized competitive priorities.
In terms of classification of services, explain where CII could be placed.
Draw a simple process flow diagram illustrating the different steps a patient arriving at VMH to receive a specific treatment must go through before leaving VMH.
Describe to what extent CII uses technology in its service design. Describe any additional areas where CII might substitute technology for people.
Describe the outsourcing environments at CII. Describe any operations currently being done by CII which might be better off outsourced.
Describe to what extent, VMH uses technology in its service design. Describe any additional areas where VMH might substitute technology for people.
Describe the outsourcing environment at VMH. Describe any operations currently done by VMH which might be better off outsourced.
Describe the use of the Internet as a means to exchange information and explain how CII could benefit from using the internet.
Describe how partnering with some of the suppliers could benefit CII. What issues should CII consider when developing partnerships?
Describe internet-based electronic data interchange (EDI) and explain how VMH could benefit from using EDI.
Consider the different activities or services in CII’s supply chain. Describe which activities might be better outsourced than done internally by CII. Describe the key issues to consider before
Describe how partnering with some of its suppliers could benefit VMH. What issues should VMH consider when developing partnerships?
Purchasing, a major function in SCM, is critical in the cruise line industry. Given your fresh-from-school perspective, describe the potential conflicts of interest or ethical issues facing the
Consider the different activities or services in VMH’s supply chain. Describe which activities might be better outsourced than done internally by VMH. Describe the key issues to consider before
Describe why quality is so important in the cruise industry.
Purchasing, a major function in SCM, is especially critical in a heath care industry service. Given your fresh-from-school perspective, describe the potential conflicts of interest or ethical issues
Describe why it is important to have guests assess the quality of their cruise experience. How would you respond to critics suggesting that guests do not always have the necessary expertise to
Describe why quality is so important in the health care industry.
Describe why it is important to get patients’ assessments of health care quality. How would you respond to critics suggesting that patients do not have the necessary expertise to judge the quality
Describe how you think CII should measure quality. Be very specific in your recommendations. Describe external methods, other than guest surveys, that could be used to measure quality. Describe
Describe how you think VMH should measure quality. Be very specific in your recommendations. Describe external methods, other than patient surveys, that could be used to measure quality. Describe
Evaluate the current form (Guest Survey Form) used to solicit customer comments concerning their cruise experience.
Develop a confidence interval for FTEs within which the Medical/Surgical Unit will be efficient and will maintain quality at least 95 percent of the time (z = 1.96).
William Stein, the Assistant Purser, has tracked billing errors the past 21 cruises. Based on this data, determine control limits for billing errors. Explain any concerns you have about using the
Examine the data and determine whether Jordan is really in control of nursing hours. If not in control, explain why.
Analyze trends in guest surveys about the quality of the cruise experience aboard the Friendly Seas I. Marissa believes that the number of OUTSTANDING responses with regard to the alternative
Describe how the Medical/Surgical Nursing Unit can bring the mean nursing hours per patient day (NHPPD) down to 8.0. What arguments would you use to persuade the staff to buy into having a target
Monita Terazzi, in Housekeeping, has tracked defects in room cleaning. Interpret the data and determine whether or not corrective action is needed. Provide some insight as to how Monita may be able
Describe the essential components of JIT. Describe how JIT is applicable to a service operation such as CII.
Describe the essential components of JIT. Describe how JIT is applicable to a service operation such as VMH.
Responsiveness to customer needs is critical for CII. Describe how JIT principles can help improve customer response.
Responsiveness to customer needs is critical for VMH. Describe how JIT principles can help improve the customer response.
Explain how you think JIT techniques can be used by the Food and Beverage Operations to meet guest needs for a variety of fresh foods in the just the right quantity at just the right time.
Maintaining a uniform load on the facility by synchronizing the demand and supply is an important JIT concept, especially for service operations. Among the variety of services provided by VMH,
Maintaining a uniform load on the facility by synchronizing the demand and supply is an important JIT concept, especially for service operations. How might this be applied to the tendering operations
Develop a forecast of the number of helicopter flights monthly for the next 12 months. Berger will supply you with data on past flights, as well as on missed flights.
Since Lee believes that a capacity cushion of at least 15% is desirable to provide patient service, determine how many beds are required to have a 15% capacity cushion.
Meghan believes that she needs a 15% capacity cushion because of the variability in guests’ arrivals. Given that cushion, how many servers should Meghan plan to have for registering regular guests?
Describe other factors that Lee must take into account as she considers capacity expansion options.
What other ideas do you have for smoothing out the guests’ arrivals so that the amount of capacity needed can be minimized?
According to Monita, the cabin stewards should spend approximately 48 hours per week either cleaning the stateroom or doing the evening turndown service. Does your work sampling support her
Develop a plan for collecting the additional data required.
Describe what type of study you would do to estimate the proportion of time the nurses spend on different activities. Describe how such a study would be different than a time study.

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