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business
operations management

Questions and Answers of Operations Management

Scotiabank is the only bank in the small town of St. Thomas. On a typical Friday, an average of 10 customers per hour arrive at the bank to transact business. There is one teller at the bank, and the
Susan Slotnick manages a Burlington, Ontario, movie theatre complex called Cinema I, II, III, and IV. Each of the four auditoriums plays a different film; the schedule staggers starting times to
The Kitchener Furniture store gets an average of 50 customers per shift. Marilyn Helms, the manager, wants to calculate whether she should hire one, two, three, or four salespeople. She has
Radovilsky’s Department Store in Richmond Hill maintains a successful catalogue sales department in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone
For more than 75 years, Labrador Foundry Inc. (LFI) has manufactured wood stoves for home use. In recent years, with increasing energy prices, president George Mathison has seen sales triple. This
Why might a manager be forced to use simulation instead of an analytical model in dealing with a problem of:(a) inventory order policy?(b) ships docking in a port to unload?(c) bank teller service
The Toronto General Hospital has an emergency room that is divided into six departments: (1) an initial exam station to treat minor problems or to make a diagnosis; (2) an X-ray department; (3) an
Canadian Shield Airlines opened its doors in December 2001 as a commuter service with its headquarters and hub located in Yellowknife. The airline was started and managed by two former pilots, Steve
A chain of home health care firms in Ontario needs to locate a central office from which to conduct internal audits and other periodic reviews of its facilities. These facilities are scattered
A Canadian consulting firm is planning to expand globally by opening a new office in one of four countries: Germany, Italy, Spain, or Greece. The chief partner entrusted with the decision, L. Wayne
Consolidated Refineries, headquartered in Calgary, must decide among three sites for the construction of a new oil-processing centre. The firm has selected the six factors listed below as a basis for
Refer to Problem 8.1. Shipping cost from Cambodia to Halifax, the final destination, is $1.50 per unit. Shipping cost from China to Halifax is $1 per unit, while the shipping cost from Winnipeg to
Why do so many foreign companies build facilities in North America?
A Canadian university’s business program has the facilities and faculty to handle an enrollment of 2000 new students per semester. However, in an effort to limit class sizes to a “reasonable”
Staffer Diane Bowles, who carries the title “Clinical Practice Improvement Consultant,” charts scores of processes. Bowles’s flowcharts help study ways to improve the turnaround of a vacated
What is efficiency?
Oscar Lee’s company is considering producing a gear assembly that it now purchases from Okanagan Supply, Inc. Okanagan Supply charges $4 per unit with a minimum order of 3000 units. Stan estimates
With the growth of Hard Rock Cafe—from one pub in London in 1971 to more than 191 restaurants in 59 countries today—came a corporate-wide demand for better forecasting. Hard Rock uses longrange
Ontario Power Generation has been collecting data on demand for electric power in its western subregion for only the past two years. Those data are shown in the table below.To plan for expansion and
Dr. Susan Sweeney, an Edmonton psychologist, specializes in treating patients who are agoraphobic (i.e., afraid to leave their homes). The following table indicates how many patients Dr. Sweeney has
Sales of music stands at Johnny Ho€™s music store in Burnaby over the past 10 weeks are shown in the table.a) Forecast demand for each week, including week 10, using exponential smoothing
John Howard, a Toronto real estate developer, has devised a regression model to help determine residential housing prices in southern Ontario. The model was developed using recent sales in a
The following gives the number of accidents that occurred on a section of the Trans-Canada Highway during the past four months:Month Number of
Refer to Solved Problem 4.1. Use a three-year moving average to forecast the sales of Chevrolet Camaros in Alberta through 2016. What is the MAD?Data from problem 4.1 Year Sales Forecast 2011 450 410
The actual demand for the patients at Moncton Medical Clinic for the first six weeks of this year follows:Week Actual No. of
Mark Cotteleer owns a company that manufactures canoes. Actual demand for Mark's canoes during each season in 2012 through 2015 was as follows: Mark has forecasted that annual demand for his
Sales of vegetable dehydrators at Bud Banis€™s discount department store in Gander over the past year are shown below. Management prepared a forecast using a combination of exponential
Using PERT, Jennifer Benson was able to determine that the expected project completion time for the construction of a pleasure yacht is 21 months, and the project variance is 4.a) What is the
What is the minimum cost of crashing by four days the following project that James Walters manages at Athabasca University? Normal Crash Time Time Normal Crash Immediate Activity (days) (days) Cost
Thabo Mbeki, president of Mbeki Construction, has developed the tasks, durations, and predecessor relationships in the following table for building new motels. Draw the AON network and answer the
The City of Lethbridge has decided to build a botanical garden and picnic area in the heart of the city for the recreation of its citizens. The precedence table for all the activities required to
Anju Chaudhary is developing a program in leadership training for middle-level managers. She has listed a number of activities that must be completed before a training program of this nature could be
Robert Mefford has been nominated as a candidate to run for a seat as a member of Parliament representing Bonavista South. He views his eight-month campaign for office as a major project and wishes
Using AOA, diagram the network described below for Roni Zuckerman€™s construction project. Calculate its critical path. How long is the minimum duration of this network? Time (weeks) Time
Develop a ranking for competitiveness and/or business environment for Great Britain, Canada, Singapore, Hong Kong, and Italy.
Develop a ranking for corruption in the following countries: Mexico, Turkey, Canada, Denmark, Taiwan, Brazil, and another country of your choice.
Given the discussion of Porter Airlines in the text, define an operations strategy for that firm.
Define strategy.
Marjatta Viitasalo operates a bakery in Thunder Bay, Ontario. Because of its excellent product and excellent location, demand has increased by 25% in the last year. On far too many occasions,
Halifax Seafood makes 500 wooden packing boxes for fresh seafood per day, working in two 10-hour shifts. Due to increased demand, plant managers have decided to operate three 8-hour shifts instead.
Sawyer€™s, a local bakery, is worried about increased costs€”particularly energy. Last year€™s records provide a fairly good estimate of the parameters for this year.
Aditi produces “Final Exam Care Packages” for resale. She is currently working a total of five hours per day to produce 100 care packages.a) What is Aditi’s productivity?b) Aditi thinks that by
Canada, and indeed much of the world, has been described as a knowledge society . How does this affect productivity measurement and the comparison of productivity between Canada and other countries?
Eric Lafleur makes billiard balls in his New Brunswick plant. With recent increases in his costs, he has a newfound interest in efficiency. Eric is interested in determining the productivity of his
National Air ExpressNational Air Express is a competitive air-express firm with offices around the country. Mohammed Chaudry, the Ottawa station manager, is preparing his quarterly budget report,
Frito-Lay, the massive Dallas, Texas-based subsidiary of PepsiCo, has 38 plants and 48 000 employees in North America. Seven of Frito-Lay's 41 brands exceed $1 billion in sales: Fritos, Lay's
Since its inception in 1971, Hard Rock has grown from a modest London pub to a global power managing 145 cafes, 21 hotels, 10 casinos, live music venues, and a huge annual Rockfest concert. This puts
As a library or internet assignment, find the U.S. productivity rate (increase) last year for the(a) national economy,(b) manufacturing sector,(c) service sector.
John Lucy makes wooden boxes in which to ship motorcycles. John and his three employees invest a total of 40 hours per day making 120 boxes.a) What is their productivity?b) John and his employees
Figure 1.1 outlines the operations, finance/accounting, and marketing functions of three organizations. Prepare a chart similar to Figure 1.1 outlining the same functions for one of the following:a.

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