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business
operations management

Questions and Answers of Operations Management

What is the unique form of patient monitoring profiled in the point-and-click video?
Describe how technology impacts work flow at your bank.
How could you analyze the work flow at your bank?
Describe the work flow at your bank.
Why would a restaurant manager want to know the queuing characteristics of her restaurant?
What queue discipline is used when registering for classes at your school?
Use the First and Second Laws of Service in a real business example you can recall.
Describe some ways that services can manage or influence demand, using examples.
Describe how differential pricing could be used at a hospital.
Describe the customer contact points of a favorite restaurant, and discuss whether there should be fewer or more contact points.
How have automated work flows tended to impact supply chains?
How has technology changed that way work is managed in organizations today?
Describe how work flow can be analyzed in organizations or supply chains.
Define the term “work” as it is used in the text, and then describe work flow.
What is meant by queue discipline?
What are the advantages of using virtual queues?
What are some things service firms can do to manage the psychological aspects of waiting to reduce customers’ awareness of waiting in line?
What are the First and Second Laws of Service? How did they come about?
Describe differential pricing and when it might be used.
How important is overbooking in yield management?
What is the definition and objective of yield management? Give an example.
How does employee scheduling impact service capacity? What are some other techniques are used to manage capacity in services?
Explain the concept of “moments of truth”.
What does service blueprinting have to do with customer contact points?
What is a customer contact point? Should firms try to minimize these?
What is the value in creating a customer flow map?
What are the actual Five S’s used at Kyocera’s office?
What are the basic discussions of the two lean gurus?
How could your school implement lean practices? How could they sustain a lean culture?
Reducing production lot sizes and increasing equipment setups are common practices in most lean production settings. Why? How can this be accomplished?
Why should lean layouts be “visual”? How can this be accomplished?
Can a company be lean if its suppliers and customers are not practicing lean? Explain.
How can a company create a lean culture?
Discuss the linkage between lean systems and sustainability.
Why is process visibility important for an effective lean system?
How are lean services different from lean manufacturers? How are they the same?
How is a kaizen blitz different from kaizen?
What are kanbans and why are they used in lean systems?
What is SMED, and why would lean manufacturers want to achieve SMED?
What are the Five-Ss and from where did they originate?
What is poka -yoke, who developed the concept, and what do you think it has to do with lean?
How did the Toyota Production System get started?
What person or people at Toyota is (are) most responsible for the development of the JIT concept?
What is the most essential element of the lean philosophy? Why?
What does the Toyota Production System have to do with JIT and lean?
What is lean thinking, and how is it different from JIT?
What are the arguments the two experts gave about applying lean in a service?
What is the actual round trip taken by a container in the kanban demonstration?
Explain what SMED really means and describe the two types of setups.
Describe the activities undertaken at the die shop, when they implemented lean.
Explain how the Infor vehicle scheduling software works.
Briefly describe how the job scheduling software in the video works.
Describe some of the job shops in the video and the advantages they provide.
Describe how the setup times were reduced at Emerson Network Power, and the benefits this provided.
In many cases, the shortest-process-time dispatch rule works well. Why? What does it not do very well?
In dispatching terminology, if I am 20 minutes early for an appointment, I am late, but not tardy. Explain.
Which dispatch rule do you think is the best? Which one do you normally use when deciding which homework assignment to do next?
For large vehicle scheduling problems, which scheduling heuristic would most likely be used? Why?
What does the traveling salesman problem refer to, and what is the solution objective? What heuristic is typically used to solve simple traveling salesman problems?
What are dispatch rules?
What is a Gantt chart and why is it used?
What is forward scheduling and why is it used?
Define input-output control and describe how it is used in process-focused facilities.
What are the job scheduling activities and objectives for assembly lines?
How powerful are the waterjet milling machines they profile in the Orange County Choppers machine shop?
The cell layout profiled in the vice plant video reduced the total distance traveled by parts to what distance?
What is the last thing Boeing puts on a 777 before it is pulled out of the assembly building to go to the paint shop?
Briefly explain Styku’s mass customization business model.
What does the SCARA robot in the video look like? How many things does it do?
How does the CAD designer use a drawing to actually create a finished product?
Briefly describe some of the things you noticed in the FMS video.
According to Tracy’s short lecture on TOC, how do constraints in services differ from constraints in a manufacturer?
What are the two main things the material flow analysis software does?
How could your university’s bookstore use visual merchandising and micro-merchandising? Does your bookstore already use them?
How could a servicescape be used in your classroom?
What could be the advantage of analyzing a layout from both a cost minimization and a closeness desirability perspective?
Could a manufacturing facility layout be analyzed from a closeness desirability perspective? Would this be a good idea?
When, and for what type of facility would a group technology layout be most appropriate?
Describe how the Theory of Constraints could be used in a product-focused facility.
Why is manufacturing flexibility a desirable characteristic? Is there an organization where this would not be desirable?
Could the TOC be applied to management effectiveness?
How could the Theory of Constraints (TOC) be used at a neighborhood grocery store? For a basketball team?
Why is it important to understand the flow of materials in an organization?
What is a sight line and how are these used to improve facility layouts?
What is visual merchandising and micro-merchandising?
How do project layouts differ from product- and process-focused layouts?
What is a servicescape ?
What are the scheduling concerns at a product-focused facility and a process-focused facility?
What is the general objective when designing a process-focused layout?
What are the advantages and disadvantages of product-focused facilities compared to process-focused facilities?
What is a process-focused layout, and what would be an example of one?
What is a group technology layout?
What are the advantages and disadvantages of assembly line balancing?
What is “ takt time” and what is it used for?
What type of manufacturing firm uses a product-focused layout? What are its objectives?
Define mass customization and provide an example.
Explain the difference between a flexible manufacturing system and a computer integrated manufacturing system.
What is manufacturing flexibility?
What is the drum-buffer-rope (DBR) concept and what does it have to do with the TOC?
Describe the Theory of Constraints (TOC).

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