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operations management
Questions and Answers of
Operations Management
A food court has a row of four locations available for food vendors. The food court manager must decide which of four food vendors should be assigned which loca- tions. Technically, any food vendor
You are standing outside Thompkin Bus Manufacturing Company, watching one finished school bus roll off their assembly line every 15 minutes. An employee, tak- ing a break nearby, proudly states: "We
An average of 50 customers travel between departments A and B each day. Unfor- tunately, department C is located between departments A and B, and no customers travel between department C and
An assembly line must create one finished product every 2 minutes. The sum of the task times required to create a product is 200 seconds. What is the theoretical minimum number of workstations for
Two different companies produce and sell a certain product to customers. Each of the two companies starts with the same raw materials and creates the product through three stages of processing. But
It takes a total of 400 seconds for one technician, working alone, to assemble one AirRules smartphone. However, AirRules manufactures its smartphones with 20 technicians staffing a 20-station
Digital Eye must design an assembly line to produce a new line of slim digital cam- eras. Assembling a single camera requires the completion of nine distinct tasks, and information about each of
An industrial food processor needs to design a product layout for a new product, mint chocolate chip sandwiches. The company plans to use this new production line 8 hours a day to meet projected
Consider the following diagram of a fast-food restaurant drive-through with three stops for each car following the path described by arrows in the diagram below. The time required to complete the
Palms Coast Hospital is designing a new building and has determined the closeness ratings between the eight departments that must be located on the ground floor of that structure. These ratings are
Linlithi Medical provides on-site health screenings for other organizations, and has been hired by the City of Baltimore to conduct the annual health screening of all 250 of Baltimore's bus drivers.
Consider the following four departments (A, B, C and D) in this facility layout diagram:An average of 25 customers travel between departments A and C each day, and an average of 10 customers travel
Ted's Eats operates three food trucks that sell cooked lunches to employees throughout a crowded downtown area. The layout within each of the three trucks is identical, being divided evenly into six
Brightland Tech has just been awarded a contract to supply memory boards to a large consumer electronics manufacturer. Brightland must set up an assembly line to produce those memory boards at a rate
Myer Wine Racking and Cellar Company is a small but growing carpentry job shop that specializes in natural- finish redwood racking systems for storage and display of wine bottles. These racks and
Which is more important, strategic or tactical decision making?
How does the hierarchy of decision making relate to these four categories of opera-tions: production, project, event, and incident management?
Why is the measurement of productivity more challenging in the provision of ser-vices, when compared to measuring the productivity of a goods-producing operation?
What are the advantages that can be gained if a product does not necessarily need to be consumed at the place it is produced, and how does this relate to supply chain management?
Does a pure good exist? If so, what would be an example? Can a pure service exist?
Why would sustainability alone not necessarily guarantee the survival of an organization?
Identify several situations in which more than one of the following would be practiced simultaneously: production management, project management, event management, and incident management.
Consider a shipping company that carries freight by truck. Name three inputs to this operation.
Value-added refers to the difference in the overall value of what and what?
In the hierarchy of decision making, what level is below strategic decision making?
Does a service operation usually experience higher or lower variability in its inputs and outputs, when compared to goods production?
Ethics are principles that define what?
What is the farthest point in the future considered in decision making called?
Optimization refers to the identification of what?
What are tangible goods awaiting sale or use called?
Which involves the greatest degree of uncertainty, an event or an incident?
What does NGO stand for?
Does a service operation often require higher or lower capital investment at start-up, when compared to goods production?
Is the objective of efficiency likely to be more central to planning in production or incident management?
A bank must decide which branch office to assign the account of a particularly important and high-maintenance client. Is this an example of a strategic, tactical, or implementation level of decision?
A bank must decide if a particular branch office should be closed and its current location sold to another bank. Is this an example of a strategic, tactical, or imple- mentation level of decision?
A bank has just received an electronic signal that one of its ATMs is out of service due to a lack of cash to distribute. The bank must decide whether to send a courier to restock the ATM immediately
An organization must decide whether a particular shipment should be sent by air freight or surface (ground) trucking. Is this an example of a strategic, tactical, or implementation level of decision?
An organization must decide between Singapore, London, or Buffalo as the location for the construction of a new manufacturing facility. Is this an example of a strate- gic, tactical, or
A small company used a total of $10,000 in resources to provide $15,000 in services, while its competitor used a total of $15,000 in resources to provide twice the value in services during the same
You are the overnight shift manager at a large resort hotel and need to complete next week's work schedule for distribution to your employees. During your shift, someone calls to report a strong
Consider the following four situations: negotiating a lease for drilling oil, drilling for oil, refining fuel from oil, and transporting fuel orders to retail locations by tanker trucks. Now consider
Consider the following five situations: maintenance of a network of ATMs, produc- tion and packaging of cake mix, a barn raising in which an entire fast-food restau- rant is torn down and completely
Consider the following five operations: constructing a luxury cruise ship, operating a casual dining restaurant, staging a professional sports match, manufacturing a patented drug, and rescuing
Cleanex Bleach can be purchased at JayMart and Tartan Retail Centers, Freshway Supermarkets, and through the retail platform Taniwha Online. Both JayMart and Tartan buy Cleanex Bleach directly from
A friend complains that a 20-ounce bottle of Pambula Springs water costs \($5\) to purchase during a concert at a local sports arena, yet an identical bottle of Pambula Springs costs only \($2\) to
Convex Productions produces full-length motion pictures for distribution worldwide. Convex has just purchased the rights to a movie script entitled Native Sun, which it intends to develop as its next
Where are the boundaries of an organization's value statement? Should it look for these values in itself, its immediate business partners, and/or the partners of its partners?
Should the value statement of an organization always match the values of its customers?
Why is the measurement of productivity more challenging in the provision of ser- vices, when compared to measuring the productivity of a goods-producing operation?
Why would high productivity not necessarily guarantee competitiveness?
What is the relationship between planning and decision making? Do these two activities always occur simultaneously? Does one depend upon the other?
In a vision statement, an organization carefully describes its desires concerning what?
Is a highly standardized product usually produced through a make-to-order or a make-to-stock processing strategy?
Does providing customized products generally involve less capital investment or less skilled labor, when compared to more standardized products?
If a product is produced in high volume by a few large organizations, what phase of the product life cycle is it most likely in?
The product life cycle suggests that what will happen to the price of a product as it ages?
At what phase of the product life cycle are the most organizations offering the product to the customer?
When calculating productivity measures, do higher or lower results indicate improvement?
If two different departments in the same organization each develop strategies that bring them into competition for the same customer, that organization is suffering from a problem with what?
At what stage of the product life cycle is price competition likely to be the greatest?
Is a core competency believed to be a source of competitive advantage or corporate vision?
If a customer considers a feature a necessity but is not impressed by it, is this feature an order qualifier or an order winner?
In theory, if the total combined value of every output of a system could be compared to the total combined value of every input to that same system, the resulting ratio would be called what?
If the multifactor productivity measure of one electrical generation plant is 12.934, while the same measure when calculated for a second plant is 12.023, which plant is more productive?
In a machine shop, six employees repaired 45 engines during a 5-day workweek. How would the productivity of the machine shop best be described?
Five Customs and Immigration officers worked 7 hours each to check visas and stamp the passports of 673 arriving visitors at an airport terminal. What is the labor productivity of this group of five
Eight part-time workers at an airline catering facility prepared 2,010 meals in 6 hours. What is the labor productivity of the part-time workers at this facility?
The Port of Endover operates six berths and 12 cranes for loading and unloading freight containers from ships, organized into two areas known as the north terminal and the south terminal. The Port of
Martin House Laboratories operates medical laboratories throughout North America. Martin House is currently studying three of its laboratories, which use differing brands of equipment, running at
Rothera Point Utilities (RPU) provides customers with 7 million megawatt-hours (MWh) of electricity each year. RPU operates three different generation facilities to meet this demand: the Rothera
Summerline Contracting specializes in large urban construc- tion projects, particularly transportation infrastructure such as tunnels and new rail lines. Summerline's projects require that roads and
Which forecasting technique is more qualitative, the Delphi method or linear regression?
A road-paving crew required 8 hours to repave a 3-mile stretch of road, using \($5,000\) in materials. The crew consisted of three workers who each earn \($25\) an hour. Calculate a multifactor
An automobile assembly plant produced 600 cars during a 5-day workweek. It then produced 500 cars the following week, although it only operated 4 days due to a national holiday. During which week was
One road-paving crew of six people worked 8 hours to pave 25 miles of two-lane road, while a smaller crew of four people worked 12 hours to pave 15 miles of four- lane road. Which crew was more
Two projects of equal value have been evaluated using a multifactor productivity measure that combined labor-hours at \($30\) per hour and overhead expense calculated as 20% of labor expense for the
Link's Lumber creates pressure-treated utility poles from pine logs bought from several surrounding pine plantations. At the Link's Lumber operation, a batch of 100 pine logs yields 85 utility poles
Archer Contracting repaved 50 miles of two-lane county roadway with a crew of six employees. This crew worked 8 days and used \($7,000\) worth of paving material. Nearby, Bronson Construction repaved
The Bankston fulfilment center of Universal Logistics is a large warehouse that packs and ships customer orders from client on-line retailers. Five employees have been nominated for a productivity
Alford Technical Services surveys real estate to locate property lines and buried utilities for governments, construction companies, and individual land owners. Recently Alford Tech is concerned
How are quality of conformance and quality of design related to one another? Can a product achieve quality of design but not quality of conformance? Can the converse be true?
Livingston Fabrication creates upholstered seat subassemblies for installation in public transport systems. Livingston hired a marketing firm to hold customer focus groups, asking public
Which is the older concept, the idea of quality as conformance or quality as improvement?
How does the concept of quality of design help explain why a product can be very successful in one country, but the same product can fail in another country's market?
Do control charts assist in monitoring quality as conformance or quality as improvement?
Does a product's price influence the customer's perception or expectation of a product, or both? In any of these cases, is it a positive or negative influence?
Which typically poses a greater challenge in designing and monitoring product qual- ity, the production of a good or provision of a service?
What purpose do quality awards serve, beyond their role as a prize to the winning organization? What value can an award program provide organizations that have yet to even compete for that award?
A correlation coefficient of -0.95 indicates what?
Does a correlation coefficient indicate the strength of a curvilinear, linear, or inverse relationship?
Which tool is most useful in Pareto analysis, a scatter plot or a histogram?
Is a fishbone diagram or a control chart more likely to result from a brainstorming session?
Which is a better example of employee empowerment, a quality circle or a causal model?
Does remanufacturing of a product indicate a cradle-to-cradle or a cradle-to-grave design model?
If a component is deliberately left out of the main assembly of some product, is this the DMAIC cycle or delayed differentiation at work?
What is the name given to a data-intensive quality management program first devel- oped by Motorola in the 1980s and now operational in many thousands of organiza- tions around the world?
Consider Quick Start QFD Matrix 1 above. Of the two value features, which do cus- tomers consider three times more important? Quick Start Quick Start QFD Matrix 1 = Strong positive correlation =
Identifying the correlations between customer perception and design specifications is the core of what analytical tool?
If a change were made to Technical Spec 2 in the product's design, this would likely change the customer's opinion of which value feature the most? Quick Start Quick Start QFD Matrix 1 = Strong
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