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business
operations management
Operations Management In Context 2nd Edition Frank Rowbotham , Masoud Azhashemi ,Les Galloway - Solutions
Which of the following does a project manager not have to manage:(a) people involved in the project(b) marketing of the project(c) channels of communications(d) costs of the project(e) duration of the project.
Which of the following is not one of the main stages in project planning and control:(a) project strategy(b) project environment(c) project definition(d) project planning(e) project control.
List four factors related to the environment of a project which can have implications on its completion date.
Which of the following does not define a project:(a) the project outcome(b) the project work content(c) the project network(d) the project completion time(e) the project costs.
Which of the following is not part of project planning:(a) calculating project duration time(b) allocating work to people(c) assisting in the monitoring of the progress(d) evaluating the environment of the project(e) determining the costs of the project.
Which of the following does not relate to project control:(a) monitoring the quality standards of the project(b) controlling the actual costs of the project(c) monitoring the actual time of the project(d) deciding how to intervene in order to make the changes required(e) all of the above.
List three graphical techniques that can be used for the planning and control of projects.
In an activity-on-arrow diagram, differentiate between a full arrow and a dummy arrow.
Differentiate between the activity-on-arrow and activity-onnode diagrams.
Which of the following is not included in an activity-on-node diagram:(a) the critical activities(b) the float(c) the activity number or description(d) the earliest start time(e) the latest finish time.
List three time elements that are required to describe each activity of a project.
In CPM differentiate between total and free float.
In PERT what are the three time estimates used in calculating the duration time of an activity.
The latest finish times for a project’s activities can be calculated by performing a ‘forward pass’ through the network diagram.True or false?
The earliest start times a project’s activities can be determined by performing a ‘reverse pass’ through the network. True or false?
In CPM spare time in the network is called float. True or false?
Differentiate between the critical and non-critical activities in a project.
The following table shows the data collected about a project.For the above project:(a) Draw an activity-on-arrow diagram showing the duration of each activity, the earliest start and latest finish times(b) Draw an activity-on-node diagram (c) Determine the completion time and the project cost (d)
Differentiate between the financial and operational importance of the purchasing and supply function.
List four functions whose interaction with purchasing will enhance customer satisfaction.
List four advantages gained by a firm when there is frequent communication between its production and purchasing departments.
List three factors which should be taken into consideration when purchasing materials and products that represent the best value.
Which of the following are not part of purchasing function responsibilities:(a) selecting and evaluating sources of materials(b) developing and maintaining a close relationship with the supplier(c) co-operating in cost reduction activities(d) negotiating sales of goods and services to the end
Which of the following is not included in the purchasing process:(a) designing product and service specifications(b) sending requests to potential suppliers(c) evaluating quotations(d) selecting preferred supplier(s)(e) placing purchase orders.
The following information about suppliers should be kept for evaluation, with the exception of:(a) financial health(b) organizational structure(c) quality of supplies(d) delivery performance(e) price level.
State different ways by which materials can be sourced by a buyer business.
Which of the following is not a benefit of multi-sourcing:(a) risk of interruption in supply is reduced(b) competition for future business is stimulated(c) can switch sources in case of failure(d) easy to encourage commitment by suppliers(e) access to wide source of expertise.
Advantages of single sourcing include the following, with the exception of:(a) bargaining power is increased(b) paperwork is reduced(c) less vulnerable to disruption(d) strong and long lasting relationship(e) better communication.
In addition to the purchasing department state four other departments which would be involved in a value analysis exercise.
List four questions that a value analysis team might ask about a product.
List three questions that should be asked by the purchasing and supply staff when involved in a make or buy decision.
The make or buy decision needs input from marketing and finance functions. True or false?
The make or buy decision has no implication on the inhouse capacity. True or false?
The purchasing manager is responsible for the following elements of the purchasing mix, with the exception of:(a) delivery(b) distribution(c) quality(d) quantity(e) price.
When negotiating the best overall value deal, the purchasing department should consider the following factors, with the exception of:(a) supplier location(b) delivery of supply(c) urgency of order(d) stockholding requirements(e) quality of supply.
Supplier quality assurance (SQA) is a programme devised by vendors to help them to reach the quality levels expected by the buyer’s business. True or false?
Global sourcing means to look nationally for suitable suppliers.True or false?
Purchasing management is the same as materials management.True or false?
Supply chain management is to do with managing materials in the following areas, with the exception of:(a) raw materials supply(b) manufacturing(c) assembly(d) selling(e) distribution to end customer.
A company needs to ask the following questions about its suppliers characteristics, with the exception of:(a) capacity constraints(b) ability to do the work(c) financial stability(d) ease of access(e) all of the above.
List three steps that are required in devising a supplier rating system.
The following criteria are subjective in evaluating a supplier, with the exception of:(a) quality achievement(b) delivery performance(c) co-operation in design(d) efficient paperwork(e) good communication.
Quality achievement of a supplier can be measured by collecting the following data, with the exception of:(a) scrap record(b) rework record(c) investment record (d) returns from customers (e) number of complaints.
Commitment from suppliers can be enhanced by getting them involved in the buyer’s business plan. True or false?
List three types of information from a buyer’s business plan that can be shared by suppliers.
Which of the following ways cannot be used to motivate suppliers:(a) supplier of the month award(b) supplier of year award(c) supplier newsletter(d) supplier open day(e) all of the above.
Quality assurance involves those inside a business and amongst its suppliers. True or false?
Which of the following does not achieve a close relationship with a supplier:(a) merging with supplier’s business(b) sharing business objectives(c) sharing purchasing plans(d) encouraging participation(e) getting suppliers committed.
Which one of the following is not a result of working closely with suppliers:(a) improved information flow(b) improved design(c) improved quality(d) improved materials flow(e) all of the above.
List four reasons why quality is important in manufacturing.
List four reasons why quality is important in services.
List four reasons why quality is important in not-for-profit organizations.
Design quality is:(a) output meeting specification(b) specification meeting customer requirements(c) process producing to specification.
Conformance quality is:(a) output meeting specification(b) specification meeting customer requirements(c) process producing to specification.
Operational quality is:(a) output meeting specification(b) specification meeting customer requirements(c) process producing to specification.
List four costs of conformance.
List four costs of failure.
Quality is always measured through inspection, true or false?
Quality is always measured using samples, true or false?
Statistical quality control aims for:(a) zero defects(b) minimum defects(c) optimum defects.
‘Burning-in’:(a) damages products(b) increases costs(c) prevents early failure.
Service quality:(a) cannot be measured(b) is a matter of opinion(c) is not important.
TQM is about:(a) management being concerned about quality(b) getting the right quality level(c) trying to avoid customer complaints(d) involving everyone in quality(e) moving towards perfect quality.
Pareto analysis is used to:(a) find out who is to blame(b) identify the commonest faults(c) find what causes faults(d) find where faults arise.
Cause-effect diagrams are used to:(a) find out who is to blame(b) identify the commonest faults(c) find what causes faults(d) find where faults arise.
Process charts are used to:(a) find out who is to blame(b) identify the commonest faults(c) find what causes faults(d) find where faults arise.
Fewer components mean:(a) fewer suppliers(b) lower costs(c) fewer failures.
Statistical process control is concerned with:(a) controlling process variability(b) ensuring output is within specification.
Control charts can only be used with samples, true or false?
Control charts can only be used by specialists, true or false?
List four influences on perceived service quality.
List the SERVQUAL dimensions.
ISO 9000 ensures:(a) high quality(b) consistent quality.
Historically, markets have been characterized by:(a) undercapacity(b) overcapacity(c) neither of these.
Competition in most markets is now:(a) greater than in the past(b) less than in the past(c) about the same.
Competition has increased because of:(a) globalization(b) increased capacity(c) more discerning customers(d) all of these.
In the past operations was most concerned about:(a) efficiency(b) customer satisfaction.
At present operations is most concerned about:(a) efficiency(b) customer satisfaction.
Supply partnerships are designed to:(a) keep out the competition(b) reduce costs(c) maximize benefits to all parties(d) all of these.
Name four of the main characteristics of the historic manufacturing model.
Name four of the main characteristics of the ‘world-class’manufacturing model.
The front office content of services is reducing because:(a) customers are no longer interested in service(b) customers don’t have time(c) remote access to services is now available(d) it is cheaper.
What are the key changes, for operations, in the market requirements?
How should P. T. Dresswel change its operations strategy to accommodate these?
What changes in the structure, layout and processes of operations would you recommend?
Identify the problems faced by the company.
Is the particular view of the Planning Analyst justified?
Demonstrate how the proposal made by the Planning Analyst can be implemented. Evaluate its benefits to the company and its possible disadvantages.
Identify the factors that are important in determining quality of service in a university/college library. How important is availability of books in this?
Chart the process for adding to the book stock of the library.
Critically appraise the process and chart a revised process based upon this.
What steps are needed to implement your revised process?
Why did the agency decide to invest in new computer technology?
What were the strengths and weaknesses of the agency’s plan?
What were the strengths and weaknesses of the implementation of the new computer system?
What lessons can public sector organizations draw from this case? Are these lessons applicable to the commercial sector?
Identify the strategic determinants of service productivity at Alton Towers.
Suggest actions that may be taken by the company management to enhance the overall service productivity.
What does quality mean in this situation? List examples of poor quality in the scenario.
What are the key drivers of service quality likely to be in this operation? In the event of problems, what sort of customer service recovery procedures would you recommend?
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