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business
operations management

Questions and Answers of Operations Management

What does Dr. Warren say about core competency and mission creep?
Why should firms worry about disposal issues when designing new products?
How do product designers gauge the environmental impacts of their product designs?
What are some considerations when including environmental aspects in product design? Use an example in your discussion.
How might design for manufacture and assembly (DFMA) be used at a fast food restaurant?
Describe how three-dimensional concurrent engineering might be used if your local sandwich restaurant decided they needed to start making pizza.
How does the net present value of a project differ from its internal rate of return? When would you prefer one over the other?
How could benchmarking help to generate new product ideas?
Why would a firm want to use a contract manufacturer or service instead of making a good or service in-house?
What is design for manufacture and assembly (DFMA)? What activity is closely associated with DFMA?
Define three-dimensional concurrent engineering.
What is value engineering, when is it used, and how is it used in new product design efforts?
What is concurrent engineering and how is it different from the sashimi system? How do these reduce product development leadtimes ?
What is pilot manufacturing and during which phase of the new product development process is it used?
What is the House of Quality matrix and how is it used?
Define basic research and open innovation and then explain what they have to do with the new product development process.
What is strategic fit? Explain the differences between internal fit and external fit.
Why is variability an important issue in new service design?
What are some of the different considerations when designing services instead of goods?
What is core competency and what does it have to do with product design?
What is product design, and what things should be considered for a good product design?
Mary Jane’s Beauty Shop has recently invested money to add more equipment to enable more services to be offered at the shop. Given the following information evaluate their investment.
Given the information below, calculate the financial performance.Net sales = $10,187,125 Cost of goods sold (purchases) = $4,325,219Current
Calculate the single-factor and multiple-factor productivities.
Calculate the profit margin, current ratio, inventory turnover, and purchasing efficiency (given an annual purchasing cost goal of $600,000).
Use the following information to analyze the financial and inputs/outputs of the organization from 2015 to 2016: Financial Information 2015 2016 Results Results $1,372,000 $1,416,400 Netsales Cost of
The Ultra Ski Shop rents snow skis during the ski season and employs five people. The owner wants to track productivity performance measures using the data shown below. Determine the single-factor
For the previous month, the C.J. Lounge served 1,500 customers with very few complaints. Their labor cost was $3,000; material cost was $800; energy cost was $200; and building lease cost was $1,500.
Given the information below, calculate the single-factor and total factor productivities. Output Inputs 325,000 units 6400 labor hours @ $15.00 per hour Sales price = $1249.00 Material cost =
During the past four months, the units produced and the labor hours are as shown below. Compute the monthly labor productivities and productivity growth for periods. March June June April May Units
Calculate the productivity growth for each productivity measure in Problem 1, from the first to the second month.
Calculate the single-factor productivities and the overall multiple-factor productivities for each of the two months.
What are some things that Walmart is doing to measure sustainability?
Why would a farmer in Argentina want to sell cotton to a fair trade buyer?
What does Dr. Kaplan say about the objective of performance measures?
Why do you think Jack Dziak feels so strongly about the importance of performance measures? What was one of the things he said companies did wrong with regards to performance measurement?
How could an individual determine their own core competency?
What is the minimum requirement for satisfying customers?
How has the Internet impacted strategic planning?
Are there any fair trade producers in the U.S. today?
Could a small business use big data analytics? Explain.
Why is big data analytics becoming so important now?
How could a balanced scorecard help to improve a firm’s performance measurements? Design one for your performance as a student.
Using the formula for labor productivity, describe all the ways a firm could increase labor productivity.
How can financial and productivity measures be both good and bad for tracking a firm’s performance?
Why are performance measures so important to the organization?
Strategy tradeoffs must be considered in operations. Describe what these might be for a high quality bicycle manufacturer and then a low cost bicycle manufacturer.
Using a bank and then a fast-food outlet, describe all of the seven customer service aspects.
To what does the triple bottom line refer?
What is sustainability? Is this a new concept?
What is a fair trade product?
What is business ethics? How does that differ from corporate social responsibility?
What is big data? Big data analytics?
What is a balanced scorecard?
What does performance measurement have to do with corporate strategy?
How can operations align its strategies with that of the corporation?
What do operations strategies have to do with core competencies?
Define the seven aspects of customer service.
Define mission statement and corporate strategy.
What are some of the lessons David Neeleman has learned about running an airline?
What does Carlos Ghosn think about building cars in emerging markets?
What is a dabbawala ?
What is process integration? What does it have to do with the management of supply chains?
What are the four parts of Beiersdorf’s supply chain?
What is the logical first phase of the supply chain cycle?
Operations management jobs are primarily in which business sector?
What does the sustainability video say that companies need to start doing to become more sustainable?
Which is more important—customer relationship management or supplier relationship management?
What impact should effective operations management have on costs? Profits? Productivity? Customer service? Quality?
Describe the goods-service package for an exercise facility; a college bookstore; a radio station.
What sorts of customer contact do you see at McDonald’s? A fancy restaurant? A bank?
Discuss the demand management activities you would find at a fast-food restaurant.
Do you think it is a good idea to use only a small number of (really good) suppliers? Why?
Describe a number of customer relationship management and customer service management activities as you can, for your college or university.
Describe a supply chain for a library. Would a library have any second-tier suppliers or customers? Explain.
Describe all of the processes you employ to come to class each day.
Describe sustainability and the triple bottom line. What is the difference between sustainability, corporate social responsibility, and being green?
What is RFID and how is it used?
What marks the beginning of modern project management?
What are the historical developments of ERP?
Describe the Six Sigma processes and how they came about. How is Six Sigma related to lean thinking?
What is lean thinking and what does it have to do with operations management?
What is customer contact and how does it impact service management?
What is the difference between a good and a service? A manufacturer and a service producer?
Define concurrent engineering.
What is meant by first-tier and second-tier suppliers and customers?
Define the terms process, supply chain and supply chain management.
What is operations management? Define the term, the basic activities and then provide an example.
Management also would like to know the break-even revenues.
The following jobs are waiting to be processed at Rick Carlson€™s machine centre. Carlson€™s machine centre has a relatively long backlog and sets freshschedules every two weeks,
A Northern British Columbia lumberyard has four jobs on order, as shown in the following table. Today is day 205 on the yard€™s schedule.In what sequence would the jobs be ranked according
Mary Rhodes, operations manager at Burnaby Furniture, has received the following estimates of demand requirements:a) Assuming stockout costs for lost sales of $100 per unit, inventory carrying costs
Zhou Bicycle Company (ZBC), located in Vancouver, is a wholesale distributor of bicycles and bicycle parts. Formed in 1981 by Yong-Pin Zhou, the firm€™s primary retail outlets are located
Using the data from Problem C.15 and the unit production costs in the following table, show which locations yield the lowest cost.In problem C.15Drew Rosen Corp. is considering adding a fourth plant
Drew Rosen Corp. is considering adding a fourth plant to its three existing facilities in Gatineau, Napanee, and Kanata. Both Oka and Cornwall are being considered. Evaluating only the transportation
Halifax Cigar stocks Cuban cigars that have variable lead times because of the difficulty in importing the product: Lead time is normally distributed with an average of six weeks and a standard
Ottawa’s Fairmont Château Laurier hotel distributes a mean of 1000 bath towels per day to guests at the pool and in their rooms. This demand is normally distributed with a standard deviation of
Tobacco is shipped from Tillsonburg, Ontario, to a cigarette manufacturer in Cambodia once a year. The reorder point, without safety stock, is 200 kilograms. The carrying cost is $15 per kilogram per
Cesar Rego Computers, a British Columbia chain of computer hardware and software retail outlets, supplies both educational and commercial customers with memory and storage devices. It currently faces
Bell Canada stocks a certain switch connector at its central warehouse for supplying field service offices. The yearly demand for these connectors is 15 000 units. Bell estimates its annual holding

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